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HOW DO I ACTIVATE MY DEBIT CARD?

Step 1

Sign in to your account online or on the mobile app.

Step 2

Choose the 360 Checking account linked to your debit card.

Step 3

Look for a button to activate your card. It’s next to the debit card tracker on the website, or below your balance on the mobile app.

Step 4

Select Activate Your Card and follow the steps shown. You may be asked to set a PIN to complete the activation process.

Text "Get" to 80101 to download the app

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QUICK ACTIONS

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Activate

Activate your 360 Checking debit card in a few easy steps.

Activate now
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Lock

Lock or unlock your debit card if it becomes misplaced, lost or stolen.

Lock debit card
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Replace

We’ll replace your debit card for free if it’s lost, damaged or stolen.

Replace debit card
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SWITCH SPENDING ACCOUNT

Multiple 360 Checking accounts?

If you have multiple 360 Checking accounts, you can switch your debit card’s spending account—either on our website or with the mobile app—to choose your preferred spending account.

How to switch accounts

FREQUENTLY ASKED QUESTIONS

As a new 360 Checking customer, you'll receive a debit card when you open your first account. If you open an account online, your debit card will be shipped to the mailing address on your account via USPS in about 7-10 business days in a discreet envelope. Sign in to track your debit card delivery online.

Yes. All Capital One ATMs require an activated debit card to access your 360 Checking account. Activate your debit card to access over 70,000 fee-free Capital One and partner ATMs nationwide.

When you activate your first 360 Checking debit card, you’ll be automatically prompted to set a four-digit Personal Identification Number (PIN). This will allow you to access your 360 Checking account when using an ATM.

To change your PIN, sign in to your account and choose the checking account whose PIN you wish to change. The steps will vary based on where you sign in. 

  • If you sign in on a desktop web browser, select Account Services and Settings, and then select Change PIN and follow the steps
  • If you sign in on a mobile web browser, click More and then select Change PIN and follow the steps
  • If you sign in on the Capital One Mobile app, click View All under "I want to…,” and then select Change PIN and follow the steps

To replace your lost or stolen debit card, you’ll need to sign in to your account and choose the checking account connected to the lost or stolen card. The steps will vary based on where you sign in.

  • If you sign in on a desktop web browser, select View Account, then select Account Services and Settings, and then select Replace Lost Card and follow the steps
  • If you sign in on a mobile web browser, select View Account, then select More, and then select Replace Lost Card and follow the steps
  • If you sign in on the Capital One Mobile app, select View All under "I want to…,” and then select Replace Lost Card and follow the steps 

A new contactless debit card will be sent to the address on your account via USPS in 7–10 business days.

Please note: If you choose to replace a lost card, your existing debit card will be deactivated immediately. If you choose to replace a damaged card, your existing debit card number can continue to be used until you receive and activate your new debit card.

Keep in mind, if your 360 Checking debit card is ever misplaced, lost or stolen, you can lock and unlock it using the Capital One Mobile app.