Your security is a top priority
Here you’ll find tips to help with various situations, along with our contact information. Whether your card’s missing or something’s suspicious with your account, contact us and we’ll help you right away.
Outside the US, call collect
International collect calls to report a lost or stolen card
Contact us immediately if an unauthorized person has accessed your account(s).
Contact us by phone
1-800-655-BANK (2265) (select language, then option #2)
Report a lost or stolen ATM/Debit card
Contact us immediately if you believe your ATM/debit card has been lost or stolen.
You can also notify us of a lost or stolen credit card online, but if you suspect someone may have used it, call us immediately.
MasterCard Zero Liability
You may have additional protection from MasterCard.
If you receive a suspicious email, phone call, or text message from someone claiming to be Capital One, please report the incident to email@example.com using the following guidelines:
What is Phishing?
How to Identify Phishing
Here are some ways to spot potential phishing emails:
Suspicious Phone Call
What is Phone Phishing?
How to Identify Phone Phishing
Many of the phishing indicators also apply to vishing attacks, such as an urgent timeline or intimidating language. You can also spot phone phishing using the following helpful hints:
Reporting Phone Phishing
Suspicious Text Message
What is Text Message Phishing?
How to Identify Text Message Phishing
Reporting Text Message Phishing
When you contact us:
When we contact you:
How We Protect You
How You Can Protect Yourself
We offer various ways to move money electronically for the purpose of paying bills, making purchases and managing your accounts. Such services include, ATM/debit cards, electronic check conversion, phone transfers, online bill payment and online banking external funds transfer. When using these services, we ask that you monitor your account and alert us of any unauthorized transactions. Read more about EFT under the Resources section on this page.
Please review the tips below and be aware of your surroundings when using any ATM.
If you use the Capital One app, you can use mobile app verification to verify your identity and keep your account secure. Mobile app verification uses your sign-in credentials and your phone to help ensure that you – and only you – can access your Capital One account. Find this feature in the Security menu of the app.
Learn more about Mobile App Verification.
Eno monitors your credit card accounts for unusual activity, such as potential fraud or duplicate charges, and automatically reaches out to help you resolve issues on the spot.
Learn more about Eno.
Alerts are a great way to identify unauthorized transactions. Once you’re signed up, we’ll send you an email or text message if and when certain activity occurs on your account.
Some examples of optional alerts
We’ll also send some security alerts automatically if we think you should be informed of something important.
Some examples of security alerts
We’ll send you a real-time alert by email or text if we suspect a fraud attempt. This way you can respond instantly and avoid unlawful charges or unnecessary declines.
At least once a year, it is good to check your credit report for inaccuracies. You can contact or request a report from any of the bureaus listed below.
P.O. Box 740241
Atlanta, GA 30374-0241
P.O. Box 2104
Allen, TX 75013-2104
P.O. Box 1000
Chester, PA 19022
Capital One offers various ways to move money electronically for the purpose of paying bills, making purchases and managing your accounts. Such services include, ATM/debit cards, electronic check conversion, phone transfers, online bill payment and online banking external funds transfer. When using these services, we ask that you monitor your account and alert us of any unauthorized transactions.
Types of Electronic Funds Transfers
Protections Provided for Electronic Funds Transfers
Beyond the practices and procedures that we have in place and recommend for all our customers, our customers with Commercial accounts should take extra precautions to ensure the safety of their data.
Protecting Online Payments and Account Data
While it’s your responsibility to safeguard your own data, including information that can be used to access your accounts at Capital One, we recommend that you consider implementing the following controls for your business: