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Verify your identity faster and help keep your account protected.
Mobile app verification
Verify your identity faster and help keep your account protected.
Mobile app verification
Verify your identity faster and help keep your account protected.
Mobile App Verification Benefits
Turn up the security
With this extra layer of security, we make unauthorized access to your info more difficult.
Access at your fingertips
This verification method is convenient and on hand—just open the push notification and approve.
Verify in seconds
Quickly verify that it’s you with Mobile App Verification.
Start Using Mobile App Verification
Download the Capital One Mobile app
Download our app and agree to receive push notifications. That way, you can enable Mobile App Verification on your device.
Manage devices in your settings
Sign in and tap Profile on the bottom toolbar. Next tap Security, and you’ll see Mobile App Verification under Additional Security. This is where you can enable this feature and enroll your devices.
Look for the Mobile App Verification request
For this extra layer of security, Capital One will send you a push notification when we need to verify it's you. Open the Capital One app to approve the Mobile App Verification request.
Frequently Asked Questions
What if I lose my phone?
If you lose your phone, be sure to remotely lock your device and erase your data. To do this for Android, use Android Device Manager, and for iOS, use Lost Mode.
You can unenroll a lost phone from the Capital One app on a different device. Go to Profile, Settings, then Security. From there, select “Mobile App Verification” for iOS or “Manage My Devices” for Android. Select the device you lost and choose “Forget This Device”.
If you think there is fraudulent activity on your account, our fraud resources are here to help.
What do I do if I get a notification on my phone that wasn’t from me?
If you didn’t initiate a Mobile App Verification notification, you should reject the request and review your account for any fraudulent activity right away. If you see any suspicious transactions or charges, our fraud resources are here to help.
Why am I not receiving mobile app verification requests?
Try these troubleshooting tips:
- Confirm your phone is connected to cellular data or Wi-Fi. You can check your connection in your iOS or Android device settings.
- Make sure that you have the latest version of the Capital One Mobile app downloaded on your mobile device.
- Check that notifications are turned on in your iOS or Android settings.
- Some devices can’t receive voice and data messages at the same time, so it’s possible for the lines to get crossed temporarily. If you’re on the phone, you can connect to Wi-Fi to ensure you receive Mobile App Verification requests—even during a call.
- Check that your device is registered. In the app, go to Profile, Settings, then Security. From there, select “Mobile App Verification” for iOS or “Manage My Devices” for Android. Select “Forget This Device” and then add it again to reboot your request settings.