Credit card customer service
For servicing of existing accounts only
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Find the support you need
Contact us whatever way works best for you.
Find the answers you need
Make a payment online
Sign in and add a bank account to make online payments toward your balance.
Disputing items on your Credit Report
An overview of credit reporting and what to do if you find a mistake on your credit report(s)
Activate your new card
Let's get your new Capital One credit card ready to use.
Replacement card support
If your card was damaged, lost, or stolen, here's what you do next.
Dispute a credit charge
Get detailed support to dispute a credit card transaction.
Manage authorized users
Add or remove users on your credit card account.
General Questions
Get in touch with us
Not sure where to start? Call us at 1-877-383-4802 so we can direct your call to the right person.
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Credit card outside the US, call collect
Credit card online account support
Credit card fraud protection
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Send a message to our digital assistant Eno in the app or over text.
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Use keywords to scan all of capitalone.com and find what you're looking for, faster.
Contact us by U.S. Mail
Mail a credit card payment
To make sure your payment posts as quickly as possible, write your Capital One credit card account number on your check.
Capital One
Attn: Payment Processing
PO Box 71083
Charlotte, NC 28272-1083
Overnight payments*:
Capital One
Attn: Payment Processing
6125 Lakeview Rd
Suite 800
Charlotte, NC 28269
*USPS Priority mail does not get delivered directly to a payment processing center and may not get processed next day. To assure overnight delivery and processing please use an express mail service such as Fedex, UPS, DHL, etc.
Give mail payments more time
Mailing a payment can take a few days, so plan accordingly to make sure we get it on time. Making payments online is usually fastest and easiest.
Mail an auto loan payment
(Please check your statement for the best address and fastest processing)
Capital One Auto Finance
P.O. Box 60511
City of Industry, CA 91716
Overnight payments:
Capital One Auto Finance
Attn: Payment Processing
2525 Corporate Place
2nd floor Suite #250
Monterey Park, CA 91754
Mail a Small Business installment loan payment
Capital One
PO Box 105474
Atlanta, GA 30348-5474
Send banking deposits
Checking Accounts, Savings, Money Market and CD Accounts
Standard Mail: Capital One Bank, Attn: Bank by Mail, PO BOX 85123, Richmond VA 23285
Overnight Mail: Capital One Bank, Attn: Bank by Mail Room 1624, 4881 Cox Road, Glen Allen VA 23060