Our commitment to your online banking security

Online banking fraud can happen to anyone. But to us, you aren’t just anyone. If something goes wrong, we’ll work with you to get back on track—so you have more time for everyday life.

HOW YOU CAN PROTECT YOUR ACCOUNT

Fend off banking fraud before it starts

Secure login
Log in securely to your Capital One account with features such as facial recognition or fingerprint ID.

Real-time alerts
Keep tabs on your money with customized Capital One fraud alerts. Set up alerts for certain types of account activity, plus get alerts if we see something that needs a second look.

Enhanced transactions
Stay aware when it comes to suspicious transactions. If a purchase doesn’t seem right, get more details and dispute the transaction.

FEATURES THAT HELP FIGHT FRAUD

Card Lock/Unlock

Think someone has your debit card? Switch it to “Off” in the mobile app.

Fraud Reporting

Click on a transaction online and follow the “Report a Problem” link.

$0 Fraud Liability

You're not responsible for unauthorized charges if your card is stolen.

CONTACT US

Get real help from
real people

If you think your account has been compromised, call us immediately. We’ll help you submit a claim and guide you through the process to set things right.

To report a lost or stolen debit card, or to dispute a transaction, call 1-800-655-2265. (Automated services are available 24 hours a day, 7 days a week. Customer Service Bankers are available Sunday-Saturday 8 a.m.-11 p.m. EST.)

WHAT OUR CUSTOMERS ARE SAYING

“Fraud protection, reliable bank for 10 years, good customer service, helpful, proactive.”

Emma A., Baton Rouge, Louisiana

“A person made an unauthorized charge with my debit card…I received a text message that alerted me to the fraud…I was so thankful.”

Orissia G., Loganville, Georgia

FREQUENTLY ASKED QUESTIONS

Yes. Your contactless Capital One Debit Mastercard® comes with $0 Fraud Liability, so you won’t be responsible for unauthorized purchases if your debit card is lost or stolen. Make sure you report debit card fraud for protection as soon as you notice an unauthorized transaction on your account.

You can help keep your Capital One account secure through smartphone features such as facial recognition, fingerprint ID, real-time alerts, Debit Card Lock/Unlock and more. Simply sign in to your Capital One account to explore your security options.

As a Capital One customer, you get a wide range of fraud protection features to help you bank online with confidence—including real-time alerts, debit card protection and more. You can also call us and get real help from real people if you think your account has been compromised:

  • To report a lost or stolen debit card, or to dispute a transaction, call 1-800-655-2265
  • Automated services are available 24 hours a day, 7 days a week. Customer Service Bankers are available Sunday-Saturday 8 a.m.-11 p.m. EST.

RESOURCES