We're committed to protecting your personal and financial information. Of course, if your information ever does fall into the wrong hands, we’ll be here to make it right.

You are also covered by our $0 fraud liability policy, so you aren’t responsible for charges that we determine to be fraud.

Report fraud online

See a charge that doesn't like quite right? To report possible fraud, click the transaction in question and select Report a Problem.

Lost or misplaced your card? Let us know using the options listed under More Account Services and we'll get you set up with a new one and investigate any unauthorized charges.

Report fraud by email or text

If you receive a suspicious email or text that claims to be from Capital One:

  • do not click any links contained in the message.
  • forward the entire email or text with the original subject line to abuse@capitalone.com.
  • sign in to your online account or call us to ensure that there are no issues with your account.

Report fraud by phone

Customer service
1-800-227-4825

Fraud Protection
1-800-427-9428

Outside the U.S., call collect
1-800-934-2001