Reporting fraud and disputes
Recognize fraud and disputes so you can take action right away.
Reporting fraud and disputes
Recognize fraud and disputes so you can take action right away.
Before you act
Check with authorized users
Another person authorized to use your account may have made the charge.
Review your receipts
It’s easy to confuse similar charges or forget about tips and adjustments to a bill.
Consider placeholder charges
Right merchant, wrong amount? The charge may change after it posts.
what to do
Dispute a charge
Do you recognize any details of this charge?
If the charge is from a known merchant you’ve done business with but the charge seems wrong, you can dispute the charge.
Report fraud
Do you believe your card information was stolen?
If the charge is unknown to you and any authorized users on your account, you can report fraud.
Scam education
Is there suspicious activity on your account?
Scammers use different tactics to get victims to fall for their schemes. Learn about the different scam tactics, and what to do if you suspect suspicious behavior.
Card tools
Card lock
If you’re missing your card or think it was stolen, lock your card to try to prevent new charges.
How we protect you
Free credit monitoring
Sign up for CreditWise from Capital One to get alerted about credit changes or suspicious activity.
resources
Privacy and Security
Credit Card Protection: Safety Tips and Security Features
Privacy and Security
Mobile Security: Reducing Your Risk of Fraud and Scams