How to Freeze Your Credit

Freezing your credit can make it harder for scammers trying to open new lines of credit under your name


If you have concerns about account security and identity theft, freezing your credit can make your data more secure by restricting access to your credit report. 

It’s free, but there are a few steps you have to take—and multiple companies to talk to. Here’s how to freeze your credit, plus other information about credit monitoring and protecting against fraud.

What Is a Credit Freeze?

Credit freezes restrict access to your credit reports. They’re sometimes called security freezes. And when your account is frozen, it makes it harder for scammers to open new lines of credit in your name.

Credit freezes aren’t just for adults. In some cases, you may also be able to freeze accounts on behalf of your children or other adults you’re responsible for.

Why Freeze Your Credit?

Lenders review your credit before issuing you a new line of credit or a loan. If your personal information were to fall into the wrong hands, having a freeze in place can make it more difficult for scammers to open accounts without your permission.

Even if you don’t have any immediate concerns, you may choose to freeze your credit as a precaution— especially if you aren’t planning to open any new accounts soon. But be aware, you’ll have to unfreeze your credit if your plans change.

It’s worth noting that placing a credit freeze won’t affect your ability to build credit with your existing accounts. And that it’s still important to pay all your bills on time.

How Much Does It Cost to Freeze Your Credit?

It’s free to freeze and unfreeze your credit. But that may not be the case with a similar process called a credit lock. 

Credit locks also restrict who can access your credit reports. They may be helpful. But unlike freezes, credit locks aren’t guaranteed by law. Bureaus might even offer both credit locks and freezes. Be sure to double-check before you sign up. 

And be sure not to confuse credit freezes and credit locks with card locks. Card locks can be used to limit use of your actual credit card if it’s lost or stolen. Talk to your credit card issuer to find out more.

How Do You Freeze Your Credit?

To freeze your credit, you’ll need to contact each of the three major credit bureaus: Equifax®, Experian® and TransUnion®. 

Each bureau has its own process, but be prepared to share some personal information, such as your Social Security number (SSN) and birthdate. You’ll also have to verify yourself. That might mean providing copies of personal documents, such as a driver’s license and a bank statement.

Each bureau lets you freeze your credit online. It’s a great option because you can also quickly unfreeze your account that way. But they also have telephone and mail options, which you might need if you’re freezing the credit of someone else. 

You can visit each bureau’s website for the latest information. But here are some basics about each bureau to get you started:

How to Freeze Your Credit With Equifax

Here’s how Equifax says you can freeze your credit:

  • Online: Start by creating your own Equifax account. Once your freeze is placed, you can also use the account to temporarily lift or permanently remove it.
  • Phone: Call 888-298-0045 and follow the automated prompts. To verify your identity, you’ll be required to answer questions based on information in your credit report. You can also choose to have a one-time PIN sent by text message.
  • Mail: Print and fill out Equifax’s security freeze request form. The form also notes the copies of personal documents you’ll need to provide to verify your address and identity. Once you have everything together, mail it all to:
    • Equifax Information Services LLC
      P.O. Box 105788
      Atlanta, GA 30348-5788

How to Freeze Your Credit With Experian

Here’s how Experian says you can freeze your credit:

  • Online: Placing an online freeze with Experian starts with providing some personal information. You’ll also be asked to create a personal PIN used to manage your account. You can also choose to have a random number assigned to you. The PIN is important for managing your freeze, so be sure to keep track of it.
  • Phone: Call 888-397-3742 to place a freeze by phone. Follow the prompts from there. You’ll be required to provide your SSN to get started.
  • Mail: Experian has specific directions about requesting a credit freeze by mail. The company says your letter should include your full name, middle initial and generation if you’re a junior or senior. You also need to include your SSN, birthdate and complete addresses for the past two years. Supporting documents include a copy of a government-issued ID—such as a driver’s license—and a copy of a utility bill, bank statement or insurance statement. You can mail your request to:
    • Experian Security Freeze
      P.O. Box 9554
      Allen, TX 75013

How to Freeze Your Credit With TransUnion

Here’s how TransUnion says you can freeze your credit

  • Online: Create a free account with TransUnion. You’ll be able to use the account to manage your freeze and access other services.
  • Phone: Call 888-909-8872 to place a freeze over the phone. When you call, you’ll have to choose a six-digit PIN.
  • Mail: TransUnion says to include your name, address and SSN in your letter. It also notes you’ll need to choose a six-digit PIN. Mail written requests to:
    • TransUnion
      P.O. Box 160
      Woodlyn, PA 19094

Important Things to Remember About Credit Freezes

First, freezing your credit doesn’t mean you can stop paying off debts. You’re still responsible for making at least the minimum payments on all your accounts every month. 

Second, placing a freeze won’t hurt your ability to build credit with your existing accounts. But it also won’t keep your credit scores from going down if negative information is reported to the bureaus.

Freezing your credit might help protect your personal information. But it can also keep legitimate lenders from accessing your accounts. Every time you apply for a loan, you’ll need to unfreeze your account so potential lenders can review your credit. That includes applications for credit cards, auto loans and mortgages. You may also have to unfreeze your credit if a credit check is required to rent an apartment or turn on utilities.

If you know which credit bureau a lender will use to review your credit, you may be able to avoid unfreezing at each bureau. But that information can be hard to track down.

Finally, credit freezes are just one way you might protect yourself. It might help to learn other simple ways to help prevent identity theft. You can also read up on other scams and how to report them.

How to Unfreeze Credit

Unfreezing credit, sometimes called thawing, can be done on a temporary or permanent basis. 

It’s free to unfreeze your credit, but the process is different at each bureau. Here’s what they say:

  • Equifax: You can manage and unfreeze your account in multiple ways. But it might make sense to use the same method you used to place the freeze. You can sign in online, call 888-298-0045 or use the same form to submit a request through the mail.
  • Experian: Make sure you have the PIN you were given when you placed your freeze. It’s crucial whether you’re removing a freeze online or over the phone (888-397-3742). If you don’t remember your PIN, you’ll have to go through the verification process again. You can also submit through the mail, but you’ll need to provide the same information and documents used to freeze your credit.
  • TransUnion: The bureau says that the simplest way to remove a freeze is to do it online. You may also be able to do it over the phone or through the mail. You can call TransUnion at 888-909-8872 to find out more. 

How to Freeze Your Child’s Credit

There are rules about how old you have to be to get a credit card. And because most children can’t open an account on their own, people might think there’s nothing to worry about.

But fraud and identity theft can still happen to children. And just because they’re underage doesn’t mean scammers can’t use their information to open credit cards, bank accounts and more. 

If your child is 15 or younger, you can freeze their credit as a precaution. Once they turn 16, they can do it themselves—not that you can’t help. 

In cases where a scammer has already used your child’s information, the FTC says you should immediately freeze your child’s credit—among other steps. 

If you decide to freeze your child’s credit, you’ll need to make separate requests to each bureau. Those requests have to be done through the mail. Between that and gathering paperwork, the process can take a little time. And if you have more than one child, you’ll have to submit separate requests.

Here’s how to get started with each bureau:

  • Equifax has a dedicated page to answer questions about freezing your child’s report. It also has a minor freeze request form to help you get started.
  • Experian also has a page that details the basics and a formal request form to help you get started.
  • TransUnion provides step-by-step directions about how to freeze your child’s report and what to include with your request.

Remember, freezing your child’s credit is just one precaution you can take. And like doing it for yourself, it won’t totally prevent identity theft

How to Freeze Credit for a Parent or Other Adult

If you’re in charge of caring for a loved one, you may be able to place a security freeze on their behalf if you have power of attorney or a court order.

In some cases, the process is similar to placing a freeze for a child:

  • Equifax has an adult freeze request form with full directions. It includes a list of documents you must provide to verify your identity and a mailing address where you can send your request.
  • Experian directs people to use the same request form for adults and minors.
  • TransUnion says you can call 888-909-8872 to start the process.

Frequently Asked Questions

Can You Still Build Credit With a Credit Freeze?

Yes, you can still build credit with a credit freeze. It doesn’t affect your ability to use your current credit cards or other types of revolving credit. But if you want to open new lines of credit, including new credit cards, you will need to unfreeze your credit.

Does Freezing Your Credit Hurt Your Credit?

No, freezing your credit doesn’t affect your credit score. If you plan to open a new account, you may have to lift your credit freezes first to be able to apply.

How Long Does It Take for a Credit Freeze to Be Lifted?

If the request is made by phone or online, a credit freeze must be lifted within an hour. When you lift the freeze on your credit, you’ll need to determine whether you’d like to lift the freeze permanently or temporarily.

Temporary lifts might be beneficial if you have a potential employer or lender interested in accessing your credit report. If you know which credit bureau the business uses, you need to lift your freeze only with that bureau. If not, you’ll need to lift your freeze with each bureau. Choosing to permanently lift a credit freeze means your credit will remain unfrozen until you request another freeze.

Is Freezing Your Credit Different From Locking Your Credit?

Freezing your credit and locking your credit are different. A credit freeze is protected by federal law. A credit lock, on the other hand, might be offered by credit bureaus as a service. While credit locks can be more convenient, they also may have monthly fees or other costs. It can help to do some research to decide which approach is best for you.

Stay Alert, Stay Protected

Concerned about identity theft or someone stealing your credit card number? It’s important to take steps to secure your information and identity. Part of that might include freezing your credit.

You can also monitor your credit by regularly reviewing your credit reports. You can get free copies from all three bureaus by visiting AnnualCreditReport.com.

CreditWise From Capital One

Another tool that might help is CreditWise. It’s free for everyone, even if you’re not a Capital One cardholder. And it has security features like dark web surveillance and an SSN Tracker to help you take action quicker if your personal information is compromised.

You can also use CreditWise to monitor your credit in other ways. It gives you access to your TransUnion credit report and weekly VantageScore® 3.0 credit score. Best of all, using CreditWise won’t hurt your scores.


Learn more about Capital One’s response to COVID-19 and resources available to customers. For information about COVID-19, head over to the Centers for Disease Control and Prevention

Government and private relief efforts vary by location and may have changed since this article was published. Consult a financial adviser or the relevant government agencies and private lenders for the most current information.

We hope you found this helpful. Our content is not intended to provide legal, investment or financial advice or to indicate that a particular Capital One product or service is available or right for you. For specific advice about your unique circumstances, consider talking with a qualified professional.

Your CreditWise score is calculated using the TransUnion® VantageScore® 3.0 model, which is one of many credit scoring models. It may not be the same model your lender uses, but it can be one accurate measure of your credit health. The availability of the CreditWise tool depends on our ability to obtain your credit history from TransUnion. Some monitoring and alerts may not be available to you if the information you enter at enrollment does not match the information in your credit file at (or you do not have a file at) one or more consumer reporting agencies.

The CreditWise Simulator provides an estimate of your score change and does not guarantee how your score may change.

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