Account changes

Learn more about the changes you might see to your account and what to expect.

Account changes

Learn more about the changes you might see to your account and what to expect.

Why is my old account marked “closed”?

You’ll notice that your previous account appears as “closed” online. Your account has been converted and it simply has a new name. There’s nothing to do on your part; the original number on this account hasn’t changed.

How can I view my old account’s transaction history?

Your statements will include your account’s entire transaction history. To view previous statements, just click on any bank account tile and select “view statements.” Transactions from before your conversion date can also be viewed by clicking on the closed account tile, which will be available for three months after your account’s conversion.

Why did my account change?

Over the past decade, we’ve merged with several banks, so this change is an effort to consolidate our products and provide you with a more cohesive banking experience.

Should I start using the new routing number?

You will see a new routing number (031176110) associated with your account. Most transactions using the former routing number will still be processed - so you won’t need to make any changes to previous transactions you’ve set up, like direct deposits. However, we advise that you use the new routing number for incoming wire transfers or international ACH deposits, including international direct deposits, to avoid any delays in posting.

Will this affect my direct deposits?

You may notice a change in the way deposits post to your new account. Any external deposit (e.g., direct deposits, transfers coming from another bank), which may have previously posted on a weekend or bank holiday, will now post by 8 a.m. ET the next business day. Business days are Mondays through Fridays, excluding federal holidays.

Have there been changes to Bill Pay?

Now when you make a payment using Bill Pay, it will take 1–4 days longer than it used to for your money to leave your account. So you may need to update your payment schedule to ensure your bills arrive on time.

Will there be any changes to my statements?

From now on, all bank accounts that you're associated with will be contained in one statement, including fiduciary and/or joint accounts. Statements will be available online by the 6th of each month, depending on your preference.

What about my paperless settings?

If you chose to receive paper communications for one or more of your accounts prior to conversion, all of your accounts will be switched to paper communications. To re-enroll, follow these simple steps:

  1. Sign in at
  2. Click “view account” on your open account tile.
  3. Click “account services & settings.”
  4. Click “paperless.”
  5. Click “go paperless for theseaAccounts.”
  6. Click “done.”

Keep in mind that choosing paperless settings will apply to all your new accounts.

If you’d like to dive into the details of your new account, here’s how:

  1. From the web, sign in to your account at
  2. Click on the account tile.
  3. Select “view details” in the upper-left corner.
  4. Scroll down to “view current terms & conditions.”

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