Flight cancellations and refunds

Learn how to cancel your flight booked through Capital One Travel and how travel refunds work.

Flight cancellations and refunds

Learn how to cancel your flight booked through Capital One Travel and how travel refunds work.

If you need to request a cancellation for your flight booked through Capital One Travel, you should follow these steps:

1. Sign in to Capital One Travel and click the menu button in the top right-hand corner.

2. Select My Trips.

3. Click on the trip you’d like to cancel.

4. Select Cancel Flight and follow the on-screen steps.

  • If you’ve added the option to cancel your flight for any reason, look for the button that says Cancel for Any Reason. 
  • If you booked with a low-cost carrier—like Spirit Airlines or Ryanair—the booking is managed directly by the airline. Contact the airline to cancel. 
  • If you call customer service, you may be asked for a confirmation code. You can find this information either in your confirmation email or by signing in to Capital One Travel and then going to the My Trips tab. Please note that you will have a confirmation code from Capital One Travel as well as a separate confirmation code from the airline.

Example email from Capital One Travel with confirmation codes for upcoming flight.

Travel refunds on flights

All Capital One Travel refunds on eligible flights are sent back to the original payment method. You typically receive your refund within one or two billing cycles.

 

Here’s how refunds works by payment method: 

  • Capital One rewards only: Your refund will be returned entirely as rewards. 

  • Credit card only: Your refund will be issued back to your card account. 

  • A combination of rewards and credit card: You’ll be refunded in both rewards and on your credit card, proportionally to how you originally paid. Here’s an example: If your original payment was 60% on your credit card and 40% rewards, a $100 refund would be returned as $60 credit to your card and $40 worth of rewards.

  • Capital One travel credit: If you used a travel credit to pay for some or all of your booking, you’ll receive that same amount back in travel credit for future use. If a purchase made using an annual travel credit is canceled after the expiration date of the credit, the credit will not be restored.

Cancellation requests and timing for refunds

  • If you made a booking within the past 24 hours, you may be eligible to cancel with no penalties by calling 844-422-6922. 

  • When you submit a cancellation request, allow 48 hours for it to be processed and confirmed by email. 

  • Refunds for canceled flight bookings are always at the discretion of the airline. Capital One Travel only processes cancellations authorized by the airline. 

  • When you book a trip, your confirmation email will say whether your booking is refundable. You can find that information under “Cancelation and Changes” at the bottom of your confirmation email.

 

Need more help? Check out all Capital One Travel help topics or give us a call at 844-422-6922.

You may need to cancel directly with the airline for some bookings. If you don't see the option to cancel through Capital One Travel, please call our support team at 844-422-6922.

You need to submit your request before your scheduled departure. Keep in mind that it may take up to 48 hours for your request to be processed and confirmed by email. As long as you submit the request before your departure, you don't need to worry if your departure date passes by the time you receive the confirmation email.

Give your refund one or two billing cycles for processing.

You may be able to cancel your booking for free on the same day you made it. Most bookings made within 24 hours qualify. But there may be some restrictions.

If your booking does qualify for free cancellation, the pending charge for the flight will either drop from your account or be refunded to your original payment method within one or two billing cycles. You’ll receive a confirmation email as soon as the cancellation is processed.

In some cases, if you cancel your booking before the departure date, the airline may offer a future travel credit.

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