Home loans

We have discontinued our home loan products at this time.

Home loans

We have discontinued our home loan products at this time.

Capital One, N.A. made a decision and announcement in November 2017 to exit the residential mortgage business, which was implemented over the course of 2017 and 2018.   As a result, Capital One, N.A.  no longer services or originates any residential mortgage loans.  This includes Capital One, N.A. serviced loans for our previously acquired companies, including but not limited to, Chevy Chase Bank, FSB, GreenPoint Credit, GreenPoint Mortgage, Hibernia, N.A., ING Direct and North Fork Bank.  The company now servicing your loan, and the address to which you should send payments and inquiries have changed and should be on the monthly statement you receive from your new servicer.

Who is servicing my loan if Capital One is no longer doing so?

Your servicer is noted on your most recent monthly statement.  When your loan was sold you were also provided with advance written notice of the new servicer’s name and contact information.   Below is a list and related contact information for the servicers who took over Capital One serviced loans.  Note that if your loan servicer has changed since the time that Capital One last serviced your loan, Capital One does not have access to this information.

Bank of America 800-669-6607
https://www.bankofamerica.com/customer-service/contact-us/mortgage-home-equity/
Email: Contact through customer service portal
Carrington 877-267-1221
https://www.carringtonmortgage.com/
Email:  SSD@carringtonms.com
Cascade 866-218-5087
https://www.cascadeloans.com/existing-customers/
Email: Contact through customer service portal
Mr Cooper (Nationstar) 833-685-2565
https://www.mrcooper.com/forms_and_requests
Email:  researchincoming@mrcooper.com
Ocwen     800-449-8767
https://www.mortgagequestions.com/
Email: Contact through customer service portal
Real Time Resolution     877-252-3671
https://www.realtimeresolutions.com/customer-contact/
Email: customerservice@rtresolutions.com
Rushmore 888-504-6700
https://www.rushmorelm.com/contact-departments/
Email: Contact through customer service portal
Specialized Loan Servicing     800-315-4757
https://www.sls.net/get-help/contact-us
Email: Contact through customer service portal

Select Portfolio Servicing
800-258-8602
https://www.spservicing.com/StaticDetails/ManageYourAccount
Email: Contact through customer service portal

ShellPoint/New Penn
800-365-7107 
866-464-0273
https://www.shellpointmtg.com/contact-us/
Email: Contact through customer service portal

 

All historical loan information was transferred to the new servicer.  Contact your new servicer regarding any information requests on your loan.

If you have a question that you believe Capital One should answer please direct the question to Homeloansinquiries@capitalone.com.  Do not send social security numbers, bank account or credit card numbers or other documents that include personal identifiable information without blacking that information out.


Please expect a 20 business day turnaround for your inquiry.

What do I do if I need a lien release and my residential mortgage loan was paid in full when Capital One or one of its acquired companies was still the servicer?

Please send your request and any of the available listed documentation below to  Residentiallienrelease@capitalone.com.  Do not send social security numbers, bank account or credit card numbers or or other documents that include personal identifiable information without blacking it out.

  • Complete copy of recorded Mortgage/Deed of Trust (Required) (all pages)
  • Copies of any recorded assignments or verification there are none
  • Proof of payoff ( Mortgage stamped Paid in Full or letter from the servicer stated it was paid in full)
  • Lenders Loan number

This is for residential mortgage lien releases ONLY.  Average processing time once all completed information is received is 15- 20 business days.   

All Capital One commercial lien release requests should be submitted to collateralrelease@capitalone.com