By calling the number listed on the back of their card
By mail, using the statement envelope provided by Capital One
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The 501(c)(3) REI Cooperative Action Fund makes grants to nonprofits creating a more equitable outdoors. REI may change the benefit or named charity in future years. For details about the REI Cooperative Action Fund, please see REIfund.org.
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Rewards are earned and available for redemption when posted to your account (generally 1-2 business days after the purchase is posted).
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10% Co-op Member Reward is typical but not guaranteed. Your Co-op Member Reward is based on eligible net qualified purchases, which exclude REI Outlet items, sale, clearance, discounted items, used gear, gift cards, paid REI classes and events, shipping charges, service fees (e.g., rentals, labor, shop services), membership fee, REI Cooperative Action Fund donations, postage, event tickets, passes or registrations, government agencies and sales tax.
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Some activity may continue, including returns, credits, payments, interest, dispute adjustments, other account fees, purchase transactions during system downtime and certain other exempted transactions.
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Web access is needed to use the mobile app. Check with your service provider for details on specific fees and charges.
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Changing the name as it appears on your credit card will not change the legal name on your account or your responsibility for your account. We will continue to use your legal name on statements and other communications and for identity verification purposes. Update your card by calling 844-480-5934.
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