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Frequently Asked Questions

I received a call or text from someone claiming to represent Capital One related to the Coronavirus (COVID-19) situation and asking for my information. What should I do?

These emails and phone calls are not from Capital One. We do not proactively call or email customers asking for personal information, and customers should be mindful of phishing emails and calls concerning or taking advantage of the Coronavirus (COVID-19) situation.

Phishing is an attempt to acquire personal information, sometimes to compromise online banking accounts, by posing as a legitimate company via email or phone. If you believe a phone call could be phishing, hang up and, if you are concerned about your account, contact us directly.

If you believe you have received a fraudulent email that claims to be from Capital One:

• Do not reply to the email.
• Do not click on any of the links embedded in the email.
• Forward the email to abuse@capitalone.com.
• After forwarding the email to Capital One for investigation, delete it.
• Be sure to monitor your account and call us if you notice any unusual activity.

Last Updated 4/3/2020