Important Changes Are Coming to Capital One Travel
Here’s what you need to know about the transition to the all-new Capital One Travel
If you can’t wait to get back to traveling, you’re not alone. And like many people, you also might have some questions about using existing flight credits, how to book new travel and more.
Capital One Travel is launching a smarter travel-booking experience with a new travel tech partner, Hopper, this fall.
So what do you need to know about managing your bookings during the transition? Keep reading to find out how to manage your existing bookings and how to use your flight credits. You’ll also learn more about what’s to come with the new Capital One Travel this fall.
When Is This Change Happening?
The current travel-booking experience will be going away on August 26, 2021, at 6:00 a.m. EDT, and an all-new travel-booking experience will be launching this fall. During the transition, you’ll still be able to manage your existing travel reservations. But you'll only be able to book new travel on Capital One Travel if you have existing travel credits. If you don't have existing travel credits, you'll temporarily be unable to book new reservations until the updated travel-booking experience launches in the fall.
What Happens to My Existing Reservation?
There won’t be any changes to your existing reservation because of the transition to the new travel-booking experience. You’ll still be able to view and manage your trip by navigating to the previous Capital One Travel My Trips page or calling the number on your confirmation email. But keep in mind that call centers are busier than usual and wait times are long.
What if I Planned to Book a Trip Soon?
Starting on August 26, 2021, at 6:00 a.m. EDT, you’ll be temporarily unable to make new reservations through Capital One Travel until the new travel-booking experience launches this fall—unless you have existing flight credits.
If you plan to book travel in the meantime, remember you can still book through another travel site and redeem your rewards for any travel purchase. Plus, you’ll still have other great ways to redeem your rewards. To see your rewards options, log in to your Capital One account.
If I Have a Flight Credit, How Do I Book a New Trip With It?
Many airlines issued flight credits during the COVID-19 pandemic for canceled flights. If you have an outstanding flight credit with any of the following airlines, you may be able to book a new trip online via the previous Capital One Travel, in the My Trips section:
- Air Canada.
- Alaska Airlines.
- American Airlines.
- Delta Air Lines.
- Hawaiian Airlines.
- United Airlines.
If you have a flight credit from a cancellation not related to COVID-19, you can book a new trip online for all airlines except Aer Lingus and Turkish Airlines. If you’re unable to book a new trip online, you can contact Capital One Travel at 844-527-6779. Keep in mind that call centers are busier than usual and wait times are long. For faster service, it helps to have the Trip ID from your confirmation email ready when you call.
How to Use a Flight Credit Online
If you want to use a flight credit to book a trip online with Capital One Travel, just follow these two simple steps:
- Sign in to the previous Capital One Travel. Then, select “My Trips.”
- Once you’re on the My Trips page, select “Book Using Credit” to schedule your new travel plans.
And for details on when your credit expires, refer to the airline policy.
What if I Need to Make Changes or Cancel My Trip During the Transition?
You’ll still be able to make changes or cancel your trip during the transition to the new Capital One Travel. If you need to change or cancel your trip, you can visit the My Trips section on Capital One Travel. And you can learn more about how to cancel or rebook your trip online.
You can also call Capital One Travel at 844-527-6779 to speak with a representative and make changes to your reservation. But keep in mind that call centers are busier than usual and wait times are long. So it’s recommended that you try making changes online before calling. For faster service, it helps to have the Trip ID from your confirmation email ready when you call.
What Will the New Capital One Travel Offer?
Capital One Travel, powered by Hopper, will launch this fall. The new Capital One Travel will pair Hopper’s best-in-class technology and capabilities with all the great benefits of your Capital One card.
And with the smarter, sleeker Capital One Travel, customers will be able to:
- Take advantage of AI-powered pricing technology, which watches flight prices 24/7 and can alert you when it’s the best time to book.
- Enjoy features to make your travel plans more flexible, like the option to cancel your flight reservation for any reason.
- Earn enhanced rewards when you book on Capital One Travel.
- And stay tuned for more!
Plus, you’ll have all of the same perks you’re used to with Capital One Travel:
- The option to redeem your rewards for trips.
- Access to thousands of flights, hotels and rental cars you see on other travel-booking sites.
Which Customers Will Have Access to the New Capital One Travel?
Venture, VentureOne, Spark Miles, Spark Miles Select, Capital One miles cards and Walmart cardholders will have access to the all-new travel-booking experience.
How Will I Know When I Have Access to the New Capital One Travel?
You’ll receive an email this fall welcoming you to the new experience. Or you can check whether you have access starting in September by signing in to your rewards account. If you have multiple Capital One cards, each of your cards may gain access to Capital One Travel at different times.
Will I Need To Do Anything Different To Be Able to Access the New Travel-Booking Experience?
Access to the new travel-booking experience will be a standard feature of your card. And there will be no changes to your credit card as a result of this new experience.
Going forward, you’ll need to have an online account to make new reservations with Capital One Travel. Once the new travel-booking experience is live and you have an online account, you can make new bookings online or by contacting Capital One Travel by phone.
If you don’t already have a username and password, follow these steps to set up an online account:
- Set up online access on Capital One’s website.
- Enter your personal information in the fields provided.
- Select a username and password for your account.
- Now you’re all set to travel once the new travel-booking experience launches!
And if you already have an online account, your username and password will work with the new Capital One Travel booking experience, so you don’t need to do anything!
If you have a question about an existing booking or about using a flight credit, you can call Capital One Travel at 844-527-6779. Please have the Trip ID from your confirmation email ready when you call.
Keep in mind that call centers are busier than usual and wait times are long. And as the world returns to travel, the Capital One Travel support team has received a record number of calls. So as a part of the transition to the new experience, Capital One Travel is expanding its team of call center agents to help reduce wait times.
Government and private relief efforts vary by location and may have changed since this article was published. Consult a financial adviser or the relevant government agencies and private lenders for the most current information.
We hope you found this helpful. Our content is not intended to provide legal, investment or financial advice or to indicate that a particular Capital One product or service is available or right for you. For specific advice about your unique circumstances, consider talking with a qualified professional.