How to manage flights with Capital One Travel

With smarter tools and thousands of trip options, Capital One Travel can help eligible cardholders book with confidence. Get the answers to some frequently asked questions about managing flights booked through Capital One Travel.

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What is Capital One Travel?

Capital One Travel is a smarter travel-booking experience in partnership with Hopper. The site sorts through thousands of options to help you get the best prices for flights, hotels and car rentals. 

Who can access Capital One Travel?

Capital One Travel is available to holders of eligible U.S.-issued Capital One cards, including:

A search screen on Capital One Travel.

How to book a flight with Capital One Travel

Eligible cardholders can sign in to Capital One Travel and click on the Flights tab to search for round-trip, one-way or multi-city options. Enter your desired departure and return dates, your destination and the number of travelers, and hit Search Flights.

How does Capital One Travel help me get a fair price?

The flight search pulls up prices to fly to your destination on and near the dates you selected. They’re color-coded based on pricing, from green through yellow, orange and red. You can continue with your preferred date or select one that’s cheaper.

What are the search and sort options?

With a travel date confirmed, Capital One Travel starts searching for flights. You can then filter and sort your results by preferences like:

  • Fare class
  • Number of stops
  • Airline
  • Departure and arrival time

How does price prediction work?

Once you’ve selected a flight, you’ll have the option to book now or wait for a better price. Then, the price prediction tool recommends the best time to book your flight. And that can help you save an average of 15% on flights.* 

You can also set a price alert on a flight you’re interested in. Capital One Travel watches the flight 24/7 and lets you know when it’s the best time to book. Keep in mind that with so many factors impacting prices, no prediction tool can be 100% accurate.

What happens when I’m ready to book?

You can pay for the flight by inputting basic personal information and, if you’re approved for TSA PreCheck® or Global Entry, your 9-digit known traveler number.

Can you book flights with Capital One rewards?

You can use rewards to book flights, hotels and rental cars through Capital One Travel. You can choose whether or not to apply your rewards during checkout. The amount of rewards you need depends on the total cost of the purchase—including any applicable taxes, surcharges and fees.

And if you receive travel credits through the price drop protection benefit or price match guarantee, you can use them toward future purchases via Capital One Travel.

How to select seats for your flight on Capital One Travel

You might have the option to select your seats directly through Capital One Travel. If seat selection isn’t available for your booking, you can often select your seats directly with the airline.

When seat selection is available for your airline through Capital One Travel

After choosing your travelers for the flight, you’ll be able to select your seats before you pay. If they’re not free, you’ll see any fees the airline might charge for seats directly on a map of the aircraft. If there are fees for the seats you select, they’ll be added to your fare.

When seat selection isn’t available for your airline through Capital One Travel

Each airline handles seat selection differently. But you should be able to view your options by managing your booking on the airline’s website. Your airline might offer things like:

  • Advanced seat selection
  • Seat selection at check-in
  • Seats that are automatically assigned
  • Preferred seats for a fee

Can I use Capital One rewards to pay for seats?

You may have the option to pay for seats with your Capital One rewards if seat selection is available for your airline through Capital One Travel. 

Who charges for the seats I select?

Airlines may charge a fee for you to select your seats, and the fee per seat may vary.

What if I’m unable to select my seat?

For certain airlines, seats may not be available to select in advance for basic economy. And you might not be able to sit next to your accompanying passengers. For more information, please see your airline’s website.

What happens to my seat if the aircraft changes?

If the airline changes aircraft after you select seats, it’ll try to reassign your seating. If it can’t, you’ll receive a refund for the amount you paid to select seats through Capital One Travel.

What happens to my seat if I cancel my booking?

If you pay for seat selection and then decide to cancel the booking, any potential refund for the seat costs will be determined by the airline. You’ll receive a confirmation email after the cancellation is processed confirming whether your seats are eligible for a refund.

How to change your flights

To request a change to your flight reservation, sign in to Capital One Travel and visit the My Trips page, then navigate to the Upcoming Trips tabs. If you need to make a change to your itinerary within 24 hours of the scheduled departure, contact the airline directly. 

But if you booked your flight within the past 24 hours, you may still be eligible to cancel your booking without a penalty. And you may be able to rebook your itinerary without having to pay the airline’s change fees. You can read more about cancellations in the section below. 

Keep in mind, if you booked a basic economy ticket, the airlines typically don’t allow changes.

How do I handle changes on airlines like Spirit and Ryanair?

If you booked with a low-cost carrier—like Spirit Airlines or Ryanair—you have to contact the airline directly to request any changes. For these bookings, Capital One Travel confirmation codes will usually begin with an “H-Z-”—for example, H-Z-X7UTSF.

Do airlines charge fees to change flights?

Many airlines charge to change flights. Fees might include things like the airline’s change penalty and any difference between the price of the original flight and the new flight. 

You should be able to see all the fees before you confirm a flight change. And these fees should also be listed under your trip details when you sign in to Capital One Travel.

What if I request a change from both Capital One Travel and the airline?

If you request a flight change from Capital One Travel and then request the same change directly from the airline within 24 hours, the airline may charge you additional change fees separate from what you paid on Capital One Travel.

Capital One Travel flight cancellations

If you need to request a cancellation for your flight booked through Capital One Travel, follow these steps:

  • Sign in to Capital One Travel.
  • Visit the My Trips page. 
  • Go to the Upcoming Trips tab.
  • Find the flight you’d like to cancel, select Cancel Flight and follow the on-screen steps. If you’ve added the option to cancel your flight for any reason, look for the button that says Cancel for Any Reason.

Keep in mind that for some bookings, you may need to cancel directly with the airline. If you don’t see the option to cancel through Capital One Travel, please call the Capital One Travel support team at 844-422-6922.

How early do I need to try to cancel my flight on Capital One Travel?

You need to submit your cancellation request before your scheduled departure. And it might take up to 48 hours for your request to be processed and confirmed by email. 

But as long as you submitted the request before your departure, you don’t need to worry if your departure date has already passed by the time you get the cancellation confirmation email. 

And if you’re waiting for a refund to show up in your account, keep in mind that it might take one or two billing cycles for it to be processed.

Free same-day cancellation

Depending on the airline you booked with, you may be able to cancel your booking for free. Most bookings made within 24 hours qualify. But there may be some restrictions. For example, if you booked a basic economy ticket, cancellation refunds aren’t permitted by the airline.

If your booking qualifies for a free cancellation, the pending charge for the flight will either drop from your account or be refunded to your original payment method within one or two billing cycles. And you’ll receive a confirmation email as soon as the cancellation is processed. In some cases, the airline may offer a future travel credit.

If you booked with a low-cost carrier like Spirit Airlines or Ryanair, the booking is managed directly by the airline and you’ll need to contact the airline to cancel. For these reservations, your Capital One Travel confirmation code will start with an “H-Z-”—for example, H-Z-7UTSF.

How to manage your booking on the airline’s website

You can often manage many aspects of your flight booking directly on the airline’s website. For example, you may be able to do things like: 

  • View your full itinerary
  • Select your seats
  • Purchase upgraded seats, meals and more
  • Add baggage
  • Add a frequent flyer number
  • Add assistance needs, like a wheelchair
  • Check in
  • Print your boarding pass

To manage your booking on the airline’s website, you likely need to have your airline confirmation code on hand. Here’s what to do: 

  1. Sign in to Capital One Travel and open your upcoming trip details.
  2. Scroll to the bottom and click Confirmation.
  3. Tap Copy & Go to copy the airline confirmation code. 
  4. Go to the airline’s website. 
  5. Paste the copied confirmation code in the required field to access your booking. 

Why can’t I change my booking through the airline’s website?

Some airlines don’t let you manage bookings online that weren’t made directly through them. If that’s the case for your flight, don’t worry. Your booking is still confirmed. And you should be able to check in like you normally would at the airport, regardless of whether you booked directly through the airline or through Capital One Travel.

Why doesn’t the airline recognize my last name?

If you have several last names, you may need to enter them without any spaces in between.

Airline schedule changes

Airlines and other travel partners are continually reviewing and updating their schedule change policies. 

If you aren’t due to travel within the next 72 hours, it’s better to wait before contacting Capital One Travel to make sure the latest policy information from your airline is available. 

Changes can happen from time to time when the carrier has to adjust its schedule, route or aircraft. And Capital One Travel doesn’t have any influence on flight schedules. 

If my flight changes, will Capital One Travel notify me?

Capital One Travel will notify you about flight cancellations or airline-imposed schedule changes by email. If you receive an email about a schedule change, it may require a response from you. 

If the airline changed or canceled your flight within 72 hours of your departure, Capital One Travel will attempt to reach you by phone and email.

It’s important to review the schedule change details and follow the directions in the email. And you might want to monitor your spam folder, too. Sometimes, emails can end up in there by mistake. 

Are there times when the airline might notify me?

Low-cost carriers like Spirit Airlines or Ryanair manage their own bookings and are responsible for contacting you. For these bookings, your Capital One Travel confirmation code will begin with an “H-Z-”—for example, H-Z-X7UTSF.

What else should I know about airline schedule changes?

Once the schedule change is complete, any future changes to your flight will be subject to the original ticket rules and restrictions. If you paid for a specific seat or other upgrade option for your original flight, you need to contact the airline directly to make sure those requests have been transferred.

Flight disruptions and delays

If you’re at the airport and your flight is delayed or canceled, talk to an agent at the airline counter right away. They may be able to book you on the next flight or offer a refund. 

If the airline agent can’t help you, contact Capital One Travel at 844-422-6922. The Capital One Travel support team is happy to assist with rebooking your flights. But they can process only changes or refunds authorized by the airline.

If your flight is canceled due to weather or current events, the airline may waive change fees for a limited time.

Flight status

It’s always a good idea to check your flight’s status before you leave for the airport, when you arrive and while you’re waiting to board. Last-minute changes can happen occasionally because of things like bad weather or mechanical issues.

You should be able to check your flight’s status on the airline or airport website. Some airlines let you sign up for flight status text alerts, too. 

Airline travel credits

When you cancel a flight, the airline might issue a travel credit. 

You can often apply that credit to pay for a new booking directly through Capital One Travel. To use your travel credit to rebook, sign in and visit the My Trips page, and then navigate to the Upcoming Trips tabs.

Keep in mind that Capital One Travel can only accept travel credits according to the terms and conditions of the airlines. And rules for travel credit might change from airline to airline. So it’s helpful to be aware of a few things:

  • If you booked with a low-cost carrier like Spirit Airlines or Ryanair, the booking is managed by the airline. You’ll need to contact the airline directly for more information about possible travel credits.
  • Travel credits typically aren’t offered for basic economy bookings.
  • Travel credits might expire after a certain period of time, according to the rules set by the airline.
  • The credit can only be used by the same passengers on the same airline as the original booking.
  • The flight credit might not be able to be applied to certain flights. 

Capital One flights in a nutshell

With Capital One Travel, you can book confidently knowing you have benefits like flexible cancellations, price monitoring and price match guarantees. Have other questions? Here’s how you can manage hotel bookings and rental car bookings with Capital One Travel.

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