You'll receive a debit card when you open your first checking account or if you request a replacement in the event your current debit card was lost, stolen or damaged. Your debit card will be shipped to the mailing address on your account via USPS in about 5-7 business days in a discreet envelope. Be sure to turn on alerts and notifications from us so that you can stay on top of the status of your debit card. You can also track the status of your debit card right from the Capital One Mobile app or website.

1. Sign in to your account online or with the Capital One Mobile app.
2. Choose the account linked to your debit card.
3. Look for a button to activate your card near the debit card tracker.
4. Select “Activate card” and follow the steps shown. You may be asked to set a PIN to complete the activation process.

Yes. All Capital One ATMs require an activated debit card to access your 360 Checking account. Activate your debit card to access over 70,000 fee-free Capital One and partner ATMs nationwide.

Yes. Digital wallets are a convenient way to make fast, secure payments. Just follow the instructions to manually add your 360 Checking debit card number, then make contactless transactions through PayPal®, Apple Pay®, Samsung Pay® and Google Pay™. Learn more about your digital wallet here.

When you activate your first 360 Checking debit card, you’ll be automatically prompted to set a four-digit Personal Identification Number (PIN). This will allow you to access your 360 Checking account when using an ATM.

To change your PIN, sign in to your account and choose the checking account whose PIN you wish to change. The steps will vary based on where you sign in. 

• If you sign in on a desktop web browser, select Account Services and Settings, and then select Change PIN and follow the steps
• If you sign in on a mobile web browser, click More and then select Change PIN and follow the steps
• If you sign in on the Capital One Mobile app, click View All under "I want to…,” and then select Change PIN and follow the steps

To replace your lost or stolen debit card, you’ll need to sign in to your account and choose the checking account connected to the lost or stolen card. The steps will vary based on where you sign in.

• If you sign in on a desktop web browser, select View Account, then select Account Services and Settings, and then select Replace Lost Card and follow the steps
• If you sign in on a mobile web browser, select View Account, then select More, and then select Replace Lost Card and follow the steps
• If you sign in on the Capital One Mobile app, select View All under "I want to…,” and then select Replace Lost Card and follow the steps 

A new contactless debit card will be sent to the address on your account via USPS in 5–7 business days.

Please note: If you choose to replace a lost card, your existing debit card will be deactivated immediately. If you choose to replace a damaged card, your existing debit card number can continue to be used until you receive and activate your new debit card.

Keep in mind, if your 360 Checking debit card is ever misplaced, lost or stolen, you can lock and unlock your card using the Capital One Mobile app.

You can also call us at 800-655-2265 for help or to activate your debit card.

Yes! If you have more than one 360 Checking account, you can use your existing debit card to switch your spending account online.