Question 1

How is the estimated vehicle value calculated?

Accepted Answer

We use details such as total mileage, vehicle condition, and your specific vehicle year, make, model, trim and features. We will rely on the past information that you provided during your onboarding setup – specifically average mileage – when providing your periodic estimated valuations. You can always come back and adjust your average mileage and vehicle condition so that your estimated vehicle valuation is more accurate.

Question 2

Where are you pulling the value range from?

Accepted Answer

The valuation range for your vehicle is calculated using the same factors that are used to calculate the estimated value of your vehicle. This valuation range is provided by Kelley Blue Book. The valuation range is intended to provide insight into what you might be able to expect from a dealer as a trade-in offer, assuming your vehicle details are accurate–this estimated range is not an offer. The range of offers dealers may provide to you at the dealership may change in person.

Question 3

Will I get an offer within this range?

Accepted Answer

The estimated valuations we provide on Capital One Auto Navigator are not offers from Capital One or from any Dealer. These valuations are intended to provide you with insight into the valuation range of your vehicle, based on the information you provide, so that you can stay informed and learn more about when may be the right time for you to sell or trade-in your vehicle. To continue with your trade-in or to sell your vehicle, you can connect directly with dealers and head to the dealership to see what offer a dealer is willing to make on your vehicle.

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Frequently Asked Questions

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