Lost/stolen card
You can report your card lost or stolen if you are missing your card or think someone stole your credit card. If you do report your card lost or stolen, Capital One will immediately lock the lost card so no one else can use it and issue you a replacement card with a new card number.
You can lock your card in our app or website to block future purchases.
You can replace your card on our website.
You can replace your card on our website. You may report your card lost or stolen by phone by contacting Capital One directly at: 1-800-227-4825
If you are outside the U.S., you may call collect at: 1-804-934-2001
Damaged card
Capital One understands that after a while there can be some wear and tear on your card that makes it impossible or difficult to use, like a scratched swipe strip or worn-off numbers. We’ll send you a replacement card, free of charge, with the same card number.
Click below to request a replacement card.