When visiting a Capital One branch or Café, you may need to complete In-person ID verification either as an existing customer or as a new customer when applying for an account.
If you encountered issues while applying for an account and additional ID verification is required, here’s what’s next.
Issues Applying for a Bank Account? Further verification required to apply for an account?
You may receive a communication from us asking you to come into a branch [or café] so that you can provide additional ID to verify who you are when you open an account. Please review that communication carefully to ensure you bring the right documents with you. Generally, we require two documents to verify your identity.
- A U.S. state-issued driver's license or learner's permit (including Guam, Puerto Rico and the US Virgin Islands), a state-issued non-driver ID, or a U.S. or on-U.S. Passport. Other forms of acceptable government-issued IDs are listed below.
- A Social Security Card or Individual Taxpayer Identification Number (ITIN)
Note: The in-person ID verification can not be completed without presenting a physical ID and Social Security Card or ITIN number.
Already an existing customer? Need general account support? Here's how we will verify you.
Here are the two ways to verify your identity at a branch or Cafè for account servicing.
(Note: this doesn't apply to teller windows at branches, only Ambassador support. Additionally, if your account is currently restricted, please see additional information.)
Verify using the mobile app:
Existing customers can generate a personalized QR code in the Capital One Mobile app to verify your identity when visiting one of our Branches or Cafés. While other options are available, this is the recommended option for security purposes.
Follow these steps to access your QR code:
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Sign in to the Capital One Mobile app.
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Click on the Profile tab at the bottom.
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Select Security.
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Select In-Person ID verification.
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Show the QR code to the Ambassador to scan.
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Once scanned, select the transaction you'd like to perform. If you don’t see your transaction, select the Something Else option.
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In some cases, you might need to confirm a one-time pin sent to your mobile device via text message. This additional step is to continue to keep your account secure.
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In some cases you may be required to upload a selfie (front facing photo) for additional verification.
Verify by scanning a government-issued ID:
You can use a government-issued ID that can be scanned by an Ambassador to verify your information in our system as an existing customer.
If you don’t have a scannable government-issued ID, the following forms of identification are generally acceptable.
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U.S. State-issued driver's license or learner's permit (including Guam, Puerto Rico and the US Virgin Islands)
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State-issued non-driver ID
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Passport (book or card)
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U.S. Military ID (includes Common Access Card issued by the Department of Defense)
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Resident Alien Card - Permanent or Temporary (also known as “Green Card” or “Permanent Resident Card”)
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U.S. Employment Authorization Document (EAD card)/Work Permit with photo
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U.S. B1 or B2 Visa with photo (includes Border Crossing Card from Mexico and U.S. B1/B2 Visas attached/unattached to foreign passports)
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Matricula Consular (Mexico only)
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Texas Concealed Carry License (Texas only)
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Global Entry
Note: We may require an alternate form of identification in certain situations. For example, we may require an alternative form of identification if we are unable to verify your identity or the identification document submitted. Some transactions may require different methods of additional authentication. ID policies might change in the future and may require an alternate form of identification.
Accessibility & accommodations:
To learn more about our commitment to accessibility and what types of accommodations and assistive technology we offer, please visit Accessibility & Accommodations.