Capital One Small Business Banking Earns J.D. Power Award

For the third consecutive year, Capital One was recognized with the top spot in the nation for Small Business Banking Customer Satisfaction in the J.D. Power 2025 U.S. Small Business Banking Satisfaction Study.

The 2025 study surveyed 6,589 owners and financial decision-makers from small businesses. The respondents used business banking services on their overall customer satisfaction and experiences with the largest financial institutions in the United States. The study measures satisfaction rates across seven categories (in order of importance): level of trust; people; allowing me to bank how and when I want; account offerings; helping me save time or money for my business; digital channels; and resolving problems or complaints. The study was fielded from June to August 2025.

“Small businesses are the backbone of our economy and a key driver of innovation. We are grateful for the trust small business owners place in us year after year,” said Jenn Flynn, Head of Small Business Bank at Capital One. “Achieving the top spot from J.D. Power for three consecutive years fuels our passion to champion and support small business owners in every step of their growth journeys.”

This recognition is a testament to the dedicated efforts from our associates, who fervently work to support small business owners and entrepreneurs across the country. We acknowledge in awe and admiration the small businesses, which are the heart of our communities and our economy. It is an honor that they continue to place their trust in us, year after year.

Capital One Business offers best-in-class products and resources designed to support businesses of all sizes. Through our Small Business Banking capabilities, our mission is to serve small business owners with exceptional financial advice and a simple digital product set while optimizing both the customer and associate experience. For more information on business banking with Capital One, visit www.capitalone.com/small-business-bank. 

 

About Capital One  
Capital One offers a broad spectrum of financial products and services to consumers, small businesses, and commercial clients. Capital One Business offers a diverse suite of financial products, tools and services designed specifically for small businesses, including credit cards with unlimited rewards and banking products and services. Capital One Business is committed to fueling the courageous entrepreneurial spirit that's at the heart of American small businesses. We are focused on listening to and learning from the millions of businesses we serve every day to make sure our products, services and experiences work as hard as they do.

 

About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The J.D. Power auto-shopping tool can be found at JDPower.com.