GENERAL FAQS
1.
What are your branch hours?
Use our location finder to find the branches closest to you and see their hours of operation.
2.
What information will I need to complete the application?
To complete the application you’ll need:
- Personal information (name, date of birth, Social Security Number, etc.)
- E-mail address and phone number
- U.S. address and owner establishment date (not a P.O. box)
- Legal name of business and type of business
- Business establishment date with signer's full name
- Tax ID number, ownership structure, number of employees
- Percent of ownership and annual gross revenue
Additional documentation may be required depending on business ownership structure. Ask a branch associate for details.
BUSINESS BANKING PRODUCTS FAQS
1.
How do I apply for a business checking account?
The first step is to fill out this form. If you need to come into a branch to complete the account opening process, we will let you know. Sometimes in the account opening process you’ll need to visit your local branch to fund the account and sign the signature cards.
Here's what you'll need to complete the application:
- Personal information (name, date of birth, Social Security number, etc.)
- Email address and phone number
- U.S. address and owner establishment date (not a P.O. box)
- Legal name of business and type of business
- Business establishment date with signer’s full name
- Tax ID number, ownership structure and number of employees
- Percent of ownership and annual gross revenue
Additional documentation may be required depending on business ownership structure, etc. Ask a branch associate for details.
Other important information you need to know:
- You must be at least 18 years of age and must be a legal U.S. resident.
- All applicants are subject to review of past account handling and verification of the information provided.
2.
How long does it take for my account to be open online, and when will I have access?
Your online access should be available within a few hours after opening an account.
3.
How can I avoid incurring the monthly services fees on a checking account?
For Basic Checking customers, the $15 monthly fee can be waived with a $2,000 minimum 30- or 90-day average balance. For Unlimited Checking customers, the $35 monthly fee can be waived with $25,000 minimum 30- or 90-day average balance.
4.
How do I order checks?
Checkbooks can be ordered by logging into your Capital One account. After selecting the account you want to order checks for, you can select “Account Services and Settings” and “Order Checks” to place your checkbook order.
5.
Are my deposits with Capital One insured by the FDIC?
Capital One, N.A. is a member of the FDIC (Federal Deposit Insurance Corporation) - an independent agency of the United States government. Your deposit accounts are insured by the FDIC up to $250,000 based on ownership types. When you see the FDIC logo you can rest assured your money is safe and secure. To learn more visit www.fdic.gov.
BUSINESS BANKING SERVICES FAQS
1.
What is a merchant account?
A merchant service account allows you to process non-cash transactions from your customers. Capital One has partnered with Worldpay® from FIS, a leading debit and credit card processor, to offer you flexible payment acceptance solutions.
2.
What kind of credit and debit cards can I accept?
You can accept major credit cards—Visa®, MasterCard®, Discover®, American Express®—as well as gift and loyalty cards. Other options include EMV, contactless, PayPal and more.
3.
When will I receive funds in my bank account from the credit card transactions?
Most funds are available the next day.
4.
I am opening another business location and would like to accept credit and debit cards. What do I do next?
Setting up a new location involves evaluating factors like physical location, eCommerce, new vs. existing business and more. It’s a simple process for our expert Business Bankers to help you with. For assistance, please reach out to your Capital One Business Banker. You can also contact Worldpay directly by calling 866-343-8447.
5.
What type of POS terminal do I need?
You have options when it comes to POS terminals. It all comes down to the payment options you want to accept and how you want to accept them. Consider if you will be accepting payments from a physical location, out and about like at a trade show, or virtually. A Capital One Business Banker can help you find the right match for your needs. You can also contact Worldpay directly by calling 866-343-8447.
6.
How long will it take to begin accepting card payments?
Chances are, if you’re a small business with only one location and a terminal, this process will be quick. If you’re a larger business with lots of locations and terminals, your ramp-up time may take longer. Also, you may be able to set up payment processing more quickly if you choose a mobile processing application versus a traditional countertop POS system. With an iQ virtual terminal, you can start accepting payments immediately.
7.
Can internationally based merchants open a merchant account?
No. Only merchants located in the U.S. can process transactions with a Capital One Merchant Services account.
8.
What if I need to terminate my payment processing contract early?
You may be assessed a fee if you end your agreement early, depending on your contract. If you think there's a chance that you'll need to end your credit card processing early, make sure you check the contract carefully before you lock into an agreement.
More support for complex business needs
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ADDITIONAL RESOURCES
Find a Branch
Meet with a banking associate at a Capital One location near you.
What You Need
Ready to open an account? Review the list of documents to bring to the branch.
Looking for Intellix?
Log in to your account to get online access to important cash flow functions.