FAQ and Support

Check out the latest resources to help grow your business.

FAQ and Support

Check out the latest resources to help grow your business.

GENERAL FAQS

Use our location finder to find the branches closest to you and see their hours of operation.

To complete the application you’ll need:

  • Personal information (name, date of birth, Social Security Number, etc.)
  • E-mail address and phone number
  • U.S. address and owner establishment date (not a P.O. box)
  • Legal name of business and type of business
  • Business establishment date with signer's full name
  • Tax ID number, ownership structure, number of employees
  • Percent of ownership and annual gross revenue

Additional documentation may be required depending on business ownership structure. Ask a branch associate for details.

BUSINESS BANKING PRODUCTS FAQS

The first step is to fill out this form. If you need to come into a branch to complete the account opening process, we will let you know. Sometimes in the account opening process you’ll need to visit your local branch to fund the account and sign the signature cards.

Here's what you'll need to complete the application:

  • Personal information (name, date of birth, Social Security number, etc.)
  • Email address and phone number
  • U.S. address and owner establishment date (not a P.O. box)
  • Legal name of business and type of business
  • Business establishment date with signer’s full name
  • Tax ID number, ownership structure and number of employees
  • Percent of ownership and annual gross revenue

Additional documentation may be required depending on business ownership structure, etc. Ask a branch associate for details.

Other important information you need to know:

  • You must be at least 18 years of age and must be a legal U.S. resident.
  • All applicants are subject to review of past account handling and verification of the information provided.

Your online access should be available within a few hours after opening an account.

For Basic Checking customers, the $15 monthly fee can be waived with a $2,000 minimum 30- or 90-day average balance. For Enhanced Checking customers, the $35 monthly fee can be waived with $25,000 minimum 30- or 90-day average balance.

Checkbooks can be ordered by logging into your Capital One account. After selecting the account you want to order checks for, you can select “Account Services and Settings” and “Order Checks” to place your checkbook order.

Capital One, N.A. is a member of the FDIC (Federal Deposit Insurance Corporation) - an independent agency of the United States government. Your deposit accounts are insured by the FDIC up to $250,000 based on ownership types. When you see the FDIC logo you can rest assured your money is safe and secure. To learn more visit www.fdic.gov.

BUSINESS BANKING SERVICES FAQS

Payment processing allows you to process non-cash transactions from your customers. Capital One partners with leading debit and credit card processors to offer you flexible payment acceptance solutions.

Capital One partners with leading payment processors that utilize fraud protection and data security tools so you can enjoy peace of mind.

Most funds are available the next day for qualifying accounts.

With 99.99% system uptime, our payment platforms never stop working for you. 

More support for complex business needs

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ADDITIONAL RESOURCES