Our goal is to maintain your trust and confidence when handling personal and financial information about you.
Our U.S. Consumer Privacy Notice applies to information that we collect about individuals who seek, apply for, or obtain our financial products and services for personal, family, or household purposes. In addition, our California Consumer Privacy Act Disclosure and Workforce CCPA Disclosure apply to certain information we collect about California residents. For other important information, please visit capitalone.com/privacy.
How does Capital One collect information online?
We collect information about you in a variety of contexts. For example, we may collect information:
What Information does Capital One collect?
Depending on how you interact online with us, we may collect various types of information about you. For example, we may collect:
When you use or interact with our Online Services, including, for example, when you browse our website or use our mobile apps, we may also collect:
If you inquire about or apply for a job at Capital One using our Online Services, we may also collect:
How does Capital One use this information?
We use information for various purposes depending on how you interact with us. For example, we may use information about you for the purposes described below:
What online tracking technology does Capital One use?
We and third-party providers acting on our behalf use a variety of online tools and technologies to collect information when you visit or use the Online Services, including Device Data and Mobile/Online Activity Data. For example, we use these tools to collect information for debugging, fraud prevention, session management, and other necessary purposes. We also use these to conduct personalization, analytics, and targeted advertising on or through the Online Services. We may associate this tracking data with your Capital One account (if you have one).
These tools include:
How does Capital One use online tracking technology to conduct personalization, analytics, targeted advertising, and how can you opt out?
We and third-party providers acting on our behalf use online tracking technology to conduct personalization, analytics, and targeted advertising on or through the Online Services.
Targeted advertising. We and our third-party providers may collect information about your activities on our Online Services and across different websites, mobile apps, and devices over time for targeted advertising purposes. These providers may then show you ads, including across the internet and mobile apps, and other devices, based in part on the information they have collected or that we have shared with them.
For example, when you visit the Capital One website and explore our products, our advertising providers may use that information to determine which ads to show you when you go to other, non-Capital One websites. Similarly, when you view a Capital One ad on your computer, our advertising providers may use that information when deciding whether to show you a subsequent ad on your laptop or mobile device. For more information about targeted advertising, please see the Network Advertising Initiative’s (NAI) Understanding Online Advertising page.
You may opt out of certain targeted advertising, as discussed below.
Review or update your account information
You may review or update certain account information by logging into your account online. If you cannot change the incorrect information online, or you prefer to request changes offline, please contact us through customer support, or call or write to us using the contact information listed on your account statements or records.
Unsubscribe from our marketing emails
You can visit our Email Preferences page to opt out of receiving our marketing emails. Our marketing emails also contain instructions on how to opt out. Please note that you may receive marketing emails from Capital One up to 10 business days after submitting your request. If you opt out of receiving marketing emails, we may still send you emails about your account or for other non-marketing purposes.
Opt out of targeted advertising
Capital One supports Global Privacy Control (GPC), which is a setting that allows you to communicate your privacy preferences to websites and online services that you visit. When we detect a GPC signal from a browser, our Online Services are designed to treat the browser as opted out and to stop sharing personal information for certain targeted advertising purposes, in accordance with applicable laws. Please visit the Global Privacy Control website to learn more about the setting and how to enable it on your browser.
You can also opt out of certain targeted advertising by visiting the Digital Advertising Alliance Opt Out Page, Network Advertising Initiative Opt Out Page, and TrustArc Preference Manager and by adjusting the privacy settings on your mobile device (e.g., “Limit Ad Tracking” on iOS or “Opt out of Ads Personalization” on Android).
Please note that your preferences will apply only to the specific browser or device from which you opt out. You will need to opt out separately on all of your browsers and devices. If you delete cookies, change web browsers, reset your mobile advertising ID, or use a different device, you may need to opt out again. Our Online Services do not function differently in response to browser “Do Not Track” signals, but you may opt out of certain targeted advertising as described above.
Learn more about how we use online tracking technologies.
Exercise other privacy rights or choices
You may have additional rights under applicable law, such as the California Consumer Privacy Act for California residents, or we may provide you with additional choices to access, delete, correct, or otherwise manage certain personal information. For more information about these rights or choices and how to exercise them, please visit the Manage Your Data page or review our Capital One CCPA disclosure and Capital One Workforce CCPA Disclosure, or contact us.
DATA RETENTION AND SECURITY
We have an information security program that includes administrative, technical, and physical measures that are designed to protect information within our company. While we strive to protect information about you, no method of data transmission or storage is 100% secure, and we cannot ensure or warrant the security of such information.
Visit our Fraud and Identity Theft Prevention page for more information about our commitment to security and tips about how to guard against fraud and identity theft.
Our Online Services are not directed to children under 13. We kindly request that children under 13 not provide information to us through our Online Services.