Our goal is to maintain your trust and confidence when handling personal and financial information about you.
Our U.S. Consumer Privacy Notice applies to information that we collect about individuals who seek, apply for, or obtain our financial products and services for personal, family, or household purposes. In addition, our California Consumer Privacy Act Disclosure applies to certain information we collect about California residents. For other important information, please visit capitalone.com/privacy.
How does Capital One collect information online?
We collect information in a variety of contexts. For example, we may collect information:
What Information does Capital One collect?
Depending on how you interact online with us, we may collect various types of information. For example, when you sign up for or use a financial product or service online, we may collect:
When you browse our website or use our mobile apps, we may also collect:
If you inquire about or apply for a job at Capital One, we may also collect:
How does Capital One use this information?
We use information for various purposes depending on how you interact with us. For example, we may use your information for the purposes described below:
What online tracking technology does Capital One use?
We and third-party providers acting on our behalf use a variety of online tools and technologies to collect information when you visit or use the Online Services, including Device Data and Mobile/Online Activity Data. For example, we use these tools to collect information for debugging, fraud prevention, session management, and other necessary purposes. We also use these to conduct personalization, analytics, and targeted advertising on or through the Online Services. We may associate this tracking data with your Capital One account (if you have one).
These tools include:
How does Capital One use online tracking technology to conduct personalization, analytics, targeted advertising, and how can you opt out?
We and third-party providers acting on our behalf use online tracking technology to conduct personalization, analytics, and targeted advertising on or through the Online Services.
Targeted advertising. We and our third-party providers may collect information about your activities on our Online Services and across different websites, mobile apps, and devices over time for targeted advertising purposes. These providers may then show you ads, including across the internet and mobile apps, and other devices, based in part on the information they have collected.
For example, when you visit the Capital One website and explore our products, our advertising providers may use that information to determine which ads to show you when you go to other, non-Capital One websites. Similarly, when you view a Capital One ad on your computer, our advertising providers may use that information when deciding whether to show you a subsequent ad on your laptop or mobile device. For more information about targeted advertising, please see the Network Advertising Initiative’s (NAI) Understanding Online Advertising page.
You may opt out of certain targeted advertising. Please note that you may still receive general advertising from Capital One even after you opt out of targeted advertising.
Opting out relies on information stored in unique browser cookies or mobile or device identifiers, so your opt-out will apply only to the specific browser or device from which you opt out. You will need to opt out separately on all of your browsers and devices. If you delete cookies, change web browsers, reset your mobile advertising ID, or use a different device, you will need to opt out again. You can help preserve web browser opt-out preferences set through the DAA's WebChoices tool by using the ‘Protect My Choices’ plug-ins.
Review or update your account information
You may review or update certain account information by logging into your account online. If you cannot change the incorrect information online, or you prefer to request changes offline, please contact us through customer support, or call or write to us using the contact information listed on your account statements or records.
Unsubscribe from our marketing emails
You can visit our Email Preferences page to opt out of receiving our marketing emails. Our marketing emails also contain instructions on how to opt out. Please note that you may receive marketing emails from Capital One up to 10 business days after submitting your request. If you opt out of receiving marketing emails, we may still send you emails about your account or for other non-marketing purposes.
Opt out of targeted advertising
You can opt out of certain targeted advertising in web browsers by visiting the Digital Advertising Alliance (DAA) WebChoices Tool (for DAA participating companies), the NAI Opt Out Page (for NAI member companies), and the TrustArc Preference Manager.
You can opt out of certain targeted advertising in mobile apps by adjusting privacy settings available on your mobile device (e.g., “Limit Ad Tracking” on iOS or “Opt out of Ads Personalization” on Android), or using the DAA's AppChoices App or the TRUSTe Privacy App for participating companies.
Learn more about how we use online tracking technologies.
Exercise other privacy rights or choices
You may have additional rights under applicable law, such as the California Consumer Privacy Act for California residents, or we may provide you with additional choices to access, delete, or otherwise manage certain personal information. For more information about these rights or choices and how to exercise them, please visit the Manage Your Data page or review our California Consumer Privacy Act Disclosure (for California residents), or contact us.
KEEPING YOUR INFORMATION SECURE
At Capital One, we care about your safety and security. We have an information security program that includes administrative, technical, and physical measures to protect information within our company. While we strive to protect your information, no method of data transmission or storage is 100% secure, and we cannot ensure or warrant the security of your information.
Visit our Fraud and Identity Theft Prevention page for more information about our commitment to security and tips about how to guard against fraud and identity theft.
Our Online Services are not directed to children under 13. We also do not knowingly collect personal information from children under 13 through our Online Services. We kindly request that children do not provide information to us through our Online Services.