We salute those who serve

While you devote your energy to the defense of our country, we'll do our part to help meet your unique financial needs.

Frequently asked questions


General Questions

  1. What is the SCRA?

    The Servicemembers Civil Relief Act (SCRA) is a federal statute that provides financial relief and protections to eligible military personnel serving on active duty. The goal of the SCRA is to enable those actively serving in the military to devote their energy to the defense of our country by relieving them from the distraction of certain civil matters.

  2. What benefits are provided by the SCRA?

    The SCRA provides an interest rate of no more than 6% on all eligible loans and credit products. However, Capital One offers an interest rate of no more than 4% on eligible loans both owned and serviced by Capital One. Also, no fees are assessed except for bona-fide insurance.

  3. If I’m enrolled in SCRA benefits, do I still need to make a payment?

    Yes, payments are still required on accounts enrolled in SCRA benefits. We may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected on your credit report.

  4. Who is eligible for SCRA benefits under Capital One's SCRA Program?

    Servicemembers serving on active duty with one of the following branches:

    • Army, Navy, Air Force, Marine Corps, and Coast Guard
    • Army, Navy, Air Force, Marine Corps, and Coast Guard reserves
    • Army or Air National Guard
    • Commissioned officers of the National Oceanic and Atmospheric Administration
    • Commissioned officers of the Public Health Service
    • U.S. citizens who are members of an allied nation’s military service
    • Spouses and dependents of active duty Servicemembers listed above
  5. Are all of my accounts eligible for SCRA benefits?

    The SCRA provides benefits on accounts that were opened before the start of the Servicemember’s active duty period. This includes credit cards, auto loans, home loans, and personal loans.

  6. How do I apply for SCRA benefits?

    The quickest way to request benefits is by completing the Online Benefits Request Form. However, you can also request benefits in person at any Capital One bank branch, or send a written request by faxing:
    1-866-516-4023 or mailing:

    Capital One
    Attn: SCRA Request
    P.O. Box 30285
    Salt Lake City, UT 84130-0285

    Written requests should include:

    • The Servicemember’s name and Social Security Number (SSN)
    • Copy of active duty orders or a letter from your executive or commanding officer on official letterhead that includes:
      • Servicemember’s name and SSN 
      • Active duty start date
      • Branch of service
  7. When will I know if I’m eligible for SCRA benefits under Capital One's SCRA Program?

    If you are eligible, we will apply benefits to each of your eligible accounts within 2 billing cycles. There are different time frames for different account types, so you may see some of your accounts updated before others and you may receive multiple letters based on the eligibility of each of your accounts.

  8. How long do I have to request SCRA benefits?

    Requests for SCRA benefits must be made within one year of leaving or completing active duty.

  9. How long will I receive benefits?

    Benefits are retroactive to your active duty start date or "order to" date for reservists and will remain on your account until one year after leaving or completing active duty. A letter will be sent to you at least 45 days before your benefits are scheduled to end.

  10. Why did I receive a letter asking me to send in additional information?

    You probably received this letter because we weren’t able to verify your active duty status by looking you up on the Defense Manpower Database Center (DMDC) website or with the documentation you may have provided. To help us determine your eligibility we need you to send us a copy of active duty orders or a letter from your executive or commanding officer on official letterhead that includes:

    • Servicemember’s name and Social Security Number
    • Active duty start date
    • Branch of service
  11. What is the DMDC?

    The DMDC is a publicly available database managed by the Department of Defense that contains active duty information about Servicemembers. We use the DMDC website to help us determine the active duty status of customers requesting SCRA benefits.

  12. Why did my request for benefits get declined?

    SCRA requests are generally declined for one or more of the following reasons:

    • The account was opened after the active duty start date
    • The active duty period ended more than one year before benefits were requested
    • The account was settled or paid in full before the active duty start date

    Refer to your decline letter for the specific reason your account was declined.

  13. Where can I go to get more information about the SCRA?

    You can visit militaryonesource.mil for more information about the SCRA. Military OneSource is a Department of Defense-funded program that has policy and program information, helpful resources, products, articles, and tips on numerous topics related to military life.