How to Cancel Trips Booked Through Capital One Travel℠

Need to cancel travel because of COVID-19? Learn how to cancel with travel providers and on Capital One’s new self-service site

*Last updated May 1, 2020* 

The situation with COVID-19 is evolving quickly. Airline and travel providers are continually updating their change and cancellation policies. 

But if you booked your plans through Capital One Travel, you might be able to avoid long call center wait times by canceling online.

Flight Cancellations

If you have a flight coming up, you’re probably wondering how to cancel and if you’ll get a refund or credit. Capital One is here to help. 

Curious About Specific Airlines’ Policies? 

Find your airline at the bottom of this article, and click the link to learn more about their current cancellation, rebooking and fee-waiver policies. Waivers might only be available if you cancel your flight within 12 months of booking it. Some airlines, such as American Airlines, Delta Air Lines and United Airlines, are currently letting many customers change or cancel travel on their website, even if you didn't book your flight there originally. But this only applies to flights within a specific date range. 

Ready to Cancel? Use Capital One’s Self-Service Site

If your travel is more than three days away and you booked through Capital One Travel, follow the steps below to cancel online. This option is currently available for flights with Air Canada, Alaska Airlines, American Airlines, Delta Air Lines, Hawaiian Airlines, JetBlue, Southwest Airlines and United Airlines.

If your travel is less than five days away, feel free to call Capital One Travel directly at 844-527-6779 to cancel. Please be aware that wait times could be substantially longer than usual.

How Do I Cancel My Flight Online? 

1. Sign in to Capital One Travel. Then, select “My Trips.” 

2. Once you’re on the My Trips page, select the desired trip from your active reservations. 

3. Scroll down to your itinerary and select the parts of your trip you want to cancel. (Please note that you may not be able to cancel some parts of your trip at this time.) Then, follow the instructions on the screen. If you need to cancel multiple parts of your trip—like a flight and a hotel reservation—you’ll need to request cancellation for each reservation, one at a time. Please note, depending on the airline’s policy, cancellation may be subject to fees.

4. After you submit your cancellation request, you’ll receive an email from Capital One. If you don’t see the email within a few minutes, check your spam or junk folder. 

5. Capital One will process your cancellation as soon as possible and send you another email to confirm. Capital One will automatically detect if your trip qualifies for a cancellation fee waiver at the time of your cancellation. If it does qualify, the refund or credit will be processed based on the airline’s policy. Remember: If you booked two one-way flights instead of a round-trip flight, you might have booked through different airlines with separate fee-waiver policies. 

What if I Can’t Cancel My Flight Online? 

If your flight is less than five days away and you can’t cancel it yourself, you can always call Capital One Travel directly at 844-527-6779. Please be aware that wait times could be substantially longer than usual. But Capital One will answer your call as quickly as possible. It helps to have your Trip ID number ready. You can find it by selecting your trip itinerary under “My Trips” in Capital One Travel. 

If your travel is more than five days away and you can’t change it yourself, it’s best to call closer to your travel date. That way, you’ll be working with the most current travel policies, and those with the most urgent needs can receive service first. 

What if I Want to Change My Flight? 

Once you know your preferred new travel dates, you can call Capital One Travel at 844-527-6779 for help changing your flights. 

Because of the COVID-19 situation, many airlines are currently allowing you to change your flights once without paying a fee. But if you need to change your flights a second time, you might have to pay a fee unless a different waiver policy applies. These waivers might only be available if you change your flight within 12 months of booking. 

It’s also a good idea to check your airline’s current policy about rebooking. If your airline hasn’t issued a policy and you still want to change your flight, call Capital One Travel for help. 

Because of high call volumes, you might experience an extended wait time. But Capital One’s call center operators will be there to help you as soon as they can. 

Hotel and Car Rental Cancellations

Most hotel bookings made through Capital One Travel are refundable until 72 hours before check-in. And most car rental reservations can be canceled up to 48 hours before the reservation. 

You can cancel or change your reservations by signing in to Capital One Travel, going to My Trips and finding your reservation. 

If you’re less than 72 hours away from your hotel check-in or less than 48 hours from your rental car pickup time, you’ll have to call Capital One Travel at 844-527-6779 to cancel or change your reservation.

Booking Restrictions

Cardholders are currently unable to book trips to the Bahamas, China, Crimea, Cuba, Iran, North Korea, Sudan and Syria through Capital One Travel. For more information about COVID-19 and country-specific travel restrictions, visit the Centers for Disease Control and Prevention (CDC)

Capital One will continue monitoring the situation and will alert you to important changes, so you can focus on taking care of yourself and your loved ones. 

Airline Cancellation Policies

Learn more about Capital One’s response to COVID-19 and resources available to customers. For information about COVID-19, head over to the Centers for Disease Control and Prevention (CDC)

We hope you found this helpful. Our content is not intended to provide legal, investment or financial advice or to indicate that a particular Capital One product or service is available or right for you. For specific advice about your unique circumstances, consider talking with a qualified professional.

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