To request a change to your flight reservation, sign in to Capital One Travel and visit the My Trips page.
1. To find the My Trips page, click the menu button in the top right-hand corner.
2. Select My Trips.
3. Click on your upcoming trip to view more details.
4. Select Change Flight to manage your trip.
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5. If available, you might be able to change your flight through Capital One Travel.
However, some flights may need to be changed directly through the airline.
Keep in mind that many airlines charge to change flights. Fees might include things like the airline’s change penalty and any difference between the price of the original flight and the new flight.
Since the cost of flights is variable, the difference in fare can be calculated only at the time of the change. You can review any fees associated with your change before you confirm your updated flight information.
Here are some tips to help you change your travel plans as seamlessly as possible:
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If you need to make a change to your itinerary within 24 hours of the scheduled departure time, contact the airline directly.
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If you made your booking within the past 24 hours, you may still be eligible to cancel your booking without a penalty. Then, you can rebook your preferred itinerary without having to pay the airline’s change fees.
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If you booked a basic economy ticket, airlines typically don’t allow changes after 24 hours.
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If you booked with a low-cost carrier—like Spirit Airlines or Ryanair—you have to contact the airline directly to request any changes (cancellations, refunds, exchanges).
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Keep in mind that if you request a flight change from Capital One Travel and then request the same change directly from the airline within 24 hours, the airline may charge you additional change fees. Capital One Travel is not responsible for any additional fees paid to the airline.
Where to find confirmation numbers
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You will likely need the airline confirmation number when contacting the airline to make changes to your booking.
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Your airline confirmation code is separate from your Capital One Travel confirmation code, which will usually begin with an “H-”—for example, H-X7UTSF.
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Both the airline confirmation code and Capital One Travel confirmation code can be found in the confirmation email from Capital One Travel or by signing in to Capital One Travel and going to My Trips.
Example of an email from Capital One Travel with confirmation codes for an upcoming flight.
How to manage your booking on the airline’s website
You can often manage many aspects of your flight booking directly on the airline’s website. For example, you can typically do things like:
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View your full itinerary.
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Select your seats.
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Purchase add-ons like upgraded seats, meals and more.
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Add baggage.
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Add a frequent flyer number.
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Add assistance needs, like a wheelchair.
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Check in.
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Print your boarding pass.
To manage your booking on the airline’s website, you likely need to have your airline confirmation code on hand. The airline confirmation code can be found in the confirmation email from Capital One Travel, or by following the instructions above to sign in to Capital One Travel and navigate to the My Trips page. Once there, here’s what you need to do:
1. Select your upcoming trip to view more details.
2. Scroll to the Confirmation section and select View all.
3. Select Copy & Go to copy the airline confirmation code.
4. Go to the airline’s website.
5. Paste the copied confirmation code in the required field to access your booking.
Some airlines don’t let you manage bookings online that weren’t made directly through them. If that’s the case for your flight, don’t worry. Your booking is still confirmed. Check in like you normally would at the airport, regardless of whether you booked directly through the airline or through Capital One Travel. (Helpful tip: Have several last names? Find your flight by entering your names without any spaces between them.)
Need more help? Check out all Capital One Travel help topics or give us a call at 844-422-6922.