Capital One Customer Service | Direct Banking

Contact Us About Capital One Bank Products

Contact by Video

Contact by Video
Video banking for Retail Bank Accounts Learn more and sign up here

Contact by Phone

Customer service for Non-Branch Accounts (Money Market, Checking, Savings & CD accounts) & to report a lost or stolen ATM/Debit Card 1-888-810-4013
Customer service for Retail Branch Banking Accounts (Checking, Savings, CD & IRA accounts) & to report a lost or stolen ATM/Debit Card 1-800-655-BANK (2265)

Report a lost or stolen ATM/Debit card
(International #) 

 Online Banking Assistance 1-877-442-3764

Contact by E-mail

Contact by E-mail
Report suspicious e-mails If you believe you have received a phishing e-mail that claims to be from Capital One, forward the suspicious e-mail to 

Contact by Mail

Contact by Mail
 Deposit Checking Accounts
P.O. Box 4139
Houston, TX 77210-4139
Savings, Money Market and CD Accounts
 General Correspondence Capital One Bank
P.O. Box 4199
Houston, TX 77210-4199
 Asset Verification Disputes Attn: Asset Verification
P.O. Box 360
Wilmington, DE 19899