Capital One Ranked #1 in Northeast From J.D. Power Study
Capital One received top recognition in the Northeast from J.D. Power three of the last four years
MCLEAN, Va., Nov. 07, 2019 – Capital One received top honors in J.D. Power's 2019 Small Business Banking Customer Satisfaction Study in the Northeast region, a study that examines satisfaction among small business banking customers with their financial institution.
The J.D. Power Study, now in its 14th year, measures small business customer satisfaction with the overall banking experience by examining seven factors: channel activities; products and fees; convenience; communication and advice; relationship with account manager; new account opening; and problem resolution. The study not only analyzes customers’ perceptions of their bank’s ability to meet their expectations, but also highlights which banks perform well in managing relationships with their customers and why.
“We’re proud to receive continued recognition from J.D. Power regarding our approach to serving our business banking clients. The fact that we have ranked #1 in the Northeast region three out of the last four years emphasizes our commitment to providing exceptional products, customer experiences and personalized advice to business owners," said Peter Appello, MVP, Business Banking National Sales Executive at Capital One. "Small businesses fuel much of the economic growth within the U.S., and we’re excited to continue our journey in providing expert advice to support their continued growth and success."
Capital One has made significant investments over the past several years to enhance the small business customer experience and deliver best-in-class products and resources designed to support businesses of all sizes. For more information on business banking with Capital One, visit www.capitalone.com/small-business-bank.
About Capital One
Capital One® offers a diverse suite of financial products, tools and services designed specifically for business owners, including credit cards with unlimited rewards and banking products and services. Capital One is committed to fueling the courageous entrepreneurial spirit that's at the heart of American small businesses. We are focused on listening to and learning from the millions of businesses we serve every day to make sure our products, services and experiences work as hard as they do.
About J.D. Power
About J.D. Power J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power has offices serving North America, South America, Asia Pacific and Europe.