Capital One Auto Unveils Real-Time Fraud Detection Tool
Fraud is one of the biggest challenges in automotive retail today—and it’s accelerating. Capital One Auto has launched ProtectID, a new fraud prevention solution designed to help dealers spot potential risk in real time and take action before a deal moves to funding.
ProtectID is fully embedded in Dealer Navigator, Capital One’s dealer-facing platform, and works automatically when an application is submitted. The tool initiates a soft credit pull and uses Capital One’s proprietary fraud models and deep data insights to evaluate the application. If risk is detected, the dealer is instantly alerted via Dealer Navigator, text, or email with clear next steps.
“Fraud impacts the entire car buying ecosystem — consumers, dealers, and lenders alike,” said Sanjiv Yajnik, President of Financial Services at Capital One Auto. “With ProtectID, we’ve leveraged Capital One’s scale and technology to build a tool that identifies risk early and helps dealers move forward with more confidence.”
ProtectID taps into Capital One’s enterprise-wide fraud intelligence, leveraging insights across banking and credit businesses—not just auto. This breadth of data allows dealers to benefit from one of the most robust fraud detection networks in the industry.
If an application is flagged, the applicant receives a secure verification link to confirm their identity. This includes phone number validation, a government-issued ID upload and selfie capture—all reviewed through Capital One’s internal fraud detection process. These verifications are completed before funding, helping dealers reduce back-end friction, avoid potential losses, and ensure cleaner closings.
The tool operates seamlessly within the dealer’s existing workflow, requiring no new systems or processes. Dealers receive timely alerts and can monitor verification status directly within Dealer Navigator.
“ProtectID was designed to work quietly behind the scenes—so dealers can stay focused on providing the best possible customer experience, while Capital One helps reduce risk where it matters most,” Yajnik added.
ProtectID is now available to eligible dealers through Capital One Dealer Navigator.
About Capital One
Capital One Financial Corporation (www.capitalone.com) is a financial holding company which, along with its subsidiaries, had $351.0 billion in deposits and $481.7 billion in total assets as of March 31, 2024. Headquartered in McLean, Virginia, Capital One offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients through a variety of channels. Capital One, N.A. has branches and Cafes located primarily in New York, Louisiana, Texas, Maryland, Virginia and the District of Columbia. A Fortune 500 company, Capital One trades on the New York Stock Exchange under the symbol “COF” and is included in the S&P 100 index.