Setting up a supported browser
We test our website with the latest versions of the browsers listed below to ensure the best possible customer experience. While we don’t recommend a specific browser, we do have some suggestions for secure, simplified online banking:
- Use the latest version of one of the secure browsers below
- Accept browser cookies
- Download the latest version of Adobe Reader for free here to open PDF documents
NOTE: We’re always working to improve online banking. To take advantage of all our site has to offer, please look out for the latest browser updates.
- Windows, Apple OSX
Microsoft Internet Explorer
- Apple OSX only
Don’t know what browser or browser version you’re using?
Get details about your current browser at www.whatbrowser.org, a third-party website that will open in a new window. (Please note that whatbrowser.org is not owned or controlled by Capital One, so our customers should keep in mind that security or privacy practices could be different.) Once you find out about your browser, you can check the appropriate download URL above for any possible upgrades.
Why do I need to upgrade my browser?
For security reasons, browsers occasionally stop supporting older versions when new versions are released. To ensure customer security, Capital One may not allow you to access your accounts online using a discontinued browser. When that’s the case, customers need to upgrade to the newer supported version of the browser to continue in online banking.
How do I know if my online session is encrypted?
Web addresses beginning with “https://…” use encryption. The “s” stands for “secured.” Please visit our Commitment to Security page for more information about how we protect you and your online accounts.
What browser settings do I need to use Capital One's website?
How can I find out more about your security policy?
To understand how we ensure your online safety, please read our Security Policy.
What do I do if my browser is not supported?
While we generally don’t prohibit customers from using browsers not listed in the supported list above, we can’t guarantee that all features will work as expected. We continually test our site with the browsers in the suggested list to make sure the newest versions adhere to our security and usability standards. For the best possible experience, we recommend you use a browser that is listed in the suggested browser list.
Others who share your computer can easily find personal information – including online statements or 1099-INT tax statements – saved on the desktop, in a Download folder, or stored in the cache. In fact, you may automatically save a copy of your sensitive files to a Mac or PC computer when you open a PDF.
If you are in a public place, be sure to delete a file after opening and empty the Trash (for Macs) and/or clear your cache (for PCs). Here’s how you do it:
To clear your Internet Explorer cache:
- Select Tools, then select Internet Options.
- Under Browsing History, select Delete.
- Check the following: Temporarily Internet Files, Cookies and History.
- Select Delete.
- Click OK to close the Internet Options dialog box.
To clear your Google Chrome cache:
- Click the wrench or settings icon on the browser toolbar.
- Select Tools.
- Select Clear browsing data.
- In the dialog that appears, select the checkboxes for the types of information that you want to remove.
- Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
- Click Clear browsing data.
To clear your Firefox cache:
- Select Tools, and select Clear Recent History.
- For the Time range to clear: section, select Everything.
- Click on the dropdown for the Details menu and check the box Cache.
- Click Clear Now.
To clear your Safari cache:
- Select History.
- Select Clear History.
- Click Clear to close dialog box.