Single Accounts
Joint Accounts
Accounts with a Beneficiary
Business Accounts
Additional Information

Sending Documents


Single Accounts

What documents do I need to provide to settle a single Checking, Savings, or CD account? You'll need to send the following documents (make sure they follow state guidelines):

  1. A copy of the Death Certificate.
  2. A Letter of Administration or Letters Testamentary with a court signature dated within the last 2 years. These documents let us know who we can work with in order to settle the account.
  3. A Letter of Direction signed by all of the executors requesting that we mail a check.
    • Please include the mailing address.
    • We typically make the check payable to the estate.
    • You can also ask for more information like the date of the Death Letter, past statements and a past 1099. We'll send the current year 1099 to the executor in January of the following year.

Note: Any original documents you've mailed will be sent back to the executor.


What happens after I send in all the required documents? You'll receive a check 7-10 business days after we process the documents you've provided. There won't be an early withdrawal penalty for CDs being settled.


How do I settle a single account registered in a Revocable Living Trust? You'll need to fax a copy of the Death Certificate and a notarized Certification of Trust and Account Transfer Instruction form (PDF 180K). We aren't able to re-title a single account, so we'll close the account(s) and mail a check for the balance to the address provided on the form.



Joint Accounts

What kind of documents do I need to provide to settle a joint account? If you are the joint account holder, give us a call at 1-888-464-0727, 8 a.m.-8 p.m. If we can confirm some specific info, you won't need to send us any documentation. We'll remove the deceased customer from the account(s). If we can't confirm what we need, we'll reach out to let you know what's necessary. If the estate executor isn't the joint account holder, a copy of the Death Certificate will be required.

NOTE: If the deceased customer was also the sole owner of any account(s), please review the Single Accounts section for additional required documents.


What happens after I send in all the required documents? Once we've processed the Death Certificate, we'll remove the deceased joint account holder from the account(s). The remaining joint holder can confirm the change by signing in to capitalone.com, selecting the account(s) and clicking on 'View Account', 'Account Services and Settings', and then 'Manage Account Users.'

If the remaining joint account holder is a minor, we'll need the minor's parent or guardian to complete the Minor Account Instruction Form, have it notarized, and return it to us.


How do I settle a joint account registered in a Revocable Living Trust? If the primary account holder (Grantor) is deceased:

The account(s) may be re-titled if the surviving joint account holder is also a Grantor of the existing trust. Please send these documents:

  1. A copy of the Grantor's Death Certificate.
  2. A Capital One 360 Certificate of Trust form showing that the surviving joint account holder now be listed as the primary (Grantor) account holder.

The account(s) will be closed if the surviving joint account holder is not a Grantor of the existing trust. If that's the case, please send these documents:

  1. A copy of the Grantor's Death Certificate.
  2. A notarized Certification of Trust and Account Transfer Instruction form (PDF 180K).

If the joint account holder (Trustee) is deceased: The account(s) may be re-titled in the name of the primary account holder (Grantor) of the existing trust. Please send a copy of the Trustee's Death Certificate.



Accounts with a Beneficiary(ies)

For both single and joint ownership accounts excluding IRAs and Small Business accounts.

What documents do I need to provide to settle an account with Payable on Death beneficiaries? You'll need to send us the following documents (make sure they follow state guidelines):

  • A copy of the Death Certificate with a visible seal.
    • If the account is a joint account, we will need copies of Death Certificates for all owners
  • For Minor Account Holders or Beneficiaries
    • If a minor is the account holder or beneficiary, the parent or legal guardian must provide us a birth certificate or a guardian must present guardianship order.
  • Letter(s) of Direction
    • For each beneficiary, we’ll need a written and signed letter explaining what they would like us to do with their portion of the funds in the account(s).
    • The letter must be notarized and contain the following information:
      1. The beneficiary’s full name, date of birth, physical address, and Social Security number.
      2. Beneficiaries are not able to request the funds be deposited into their own Capital One accounts.

Note: After all documents are received and acceptable, a check will be mailed to the beneficiary(ies).



Business Accounts

How do I settle a Business account for a Corporation, LLC with multiple signers, Partnership, or Non-Profit Organization? If an authorized signer on the business account is deceased, you can remove that person as long as you are also an authorized signer. Sign in to capitalone.com, go to the business section and edit the existing signers.

If the only authorized signer is deceased, a new authorized signer can be added by providing the following documents (make sure they follow state guidelines):

  1. A signed Capital One 360® Business Resolution Form (PDF 212K).
  2. A Proof of Existence Document.
  3. A voided check that proves the person is an authorized signer for the business.
  4. A signed Letter of Direction stating the authorized signer is deceased, along with the name and e-mail address of the new authorized signer being added to the account.

Once we've processed the documents you've provided, we'll send an email invitation to add the new authorized signer to the account.


How do I settle a Business account for a Sole Proprietorship or Single Member LLC? You'll need to send the following documents (make sure they follow state guidelines):

  1. A copy of the Death Certificate.
  2. A Letter of Administration or Letters Testamentary with a court signature dated within the last 2 years. These documents let us know who we can work with in order to settle the account.
  3. A Letter of Direction signed by all of the executors requesting that we mail a check.
    • Please include the mailing address and e-mail address in case we need to contact you.
    • We typically make the check payable to the estate.

You should receive a check 7-10 business days after we process the documents you've provided. There won't be an early withdrawal penalty for CDs being closed.



Additional Information

What if the estate is not going through Probate? If the deceased Customer's estate is not going through Probate (a process where the legal title of a property is transferred from a deceased person's estate to his or her beneficiaries), please refer to state guidelines to see what options are available. In many states, an Affidavit for Collection of Personal Property or Small Estate Affidavit may be used for these situations. Capital One 360 will require the original certified affidavit to settle an account.


What if I wasn't able to obtain a Letter of Administration or Letters Testamentary? Please refer to state guidelines to see what options are available. In many states, an Affidavit for Collection of Personal Property or Small Estate Affidavit may be used for these situations. Capital One 360 will require the original certified affidavit to settle an account.


Can you tell me more about the required documents that I need to send in? Here's more information on the documents that we need you to provide to settle an account:

Letter of Administration: A document from a probate court appointing the Estate Administrator. This type of appointment is generally obtained when a deceased customer did not leave a will.

Letters Testamentary: A document from a probate court certifying the Estate Executor. This is generally used when the deceased Customer had a Will.

Affidavit for Collection of Personal Property: A document used to claim assets, other than real estate, of a deceased person when probate of the estate is not necessary based on state law requirements. This is generally another term used for a Small Estate Affidavit.

Small Estate Affidavit: Using this form could possibly avoid probate of a small estate (total dollar amounts are set by each state) that belonged to a deceased person. Each state has different requirements for use of a Small Estate Affidavit.

Customers who resided in New Jersey: State guidelines require the following documents (found on their website):

  1. An original Form L-8 when a deceased Customer lived in New Jersey sent via mail
    • If a Form L-8 doesn't apply, a tax waiver from the state of New Jersey is required
  2. An Affidavit of Domicile when a deceased Customer no longer lived in New Jersey