Capital One Subpoena Policy

Get information about subpoena policies and easily access the Legal Document Portal to submit and retrieve records in one secure, simplified system.

Discover has merged with Capital One, N.A.

All legacy Discover customers, including credit card, personal loans, home loans, and banking customers are now Capital One customers and their account records will transition to be controlled and maintained by Capital One, N.A.  During this transition, we remain committed to providing uninterrupted service maintaining the high standards of support you have come to expect.  For legal requests seeking Capital One customer account information or records such as third-party subpoenas, summons, and search warrants, please continue to use the Legal Document Portal. If the request is seeking Discover customer account information or records, please follow the steps outlined on this website.

easily & securely upload documents

A one-stop resource for subpoena processing

Simplify the process for subpoena requests with our document portal, which is fully compliant with all laws & regulations.

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Real-time request tracking

Upload your subpoena directly into our system, track the status and securely retrieve the response–all in one place.

Subpoena policy details

Authorized government agencies, law enforcement, and attorney firms.

All Capital One entities exercise reasonable efforts to respond in a timely manner to subpoenas that are validly issued and served in full compliance with applicable law but such responses can take approximately 30-45 days from receipt to complete depending on the complexity of your request. For a quicker response, please limit the scope of your subpoena to only those records necessary for your legal matter and ensure your subpoena clearly lists uniquely identifying information such as an account number or social security number.

Although Discover has merged with Capital One, there will be a transition period before Discover customer records are included in a Capital One subpoena response.  For legal requests specifically seeking Discover customer account information, please follow the steps outlined on this website.

We reserve the right to charge reasonable administrative fees (unless otherwise prohibited by law) for the production of documents in response to any subpoena. Normally, we issue an invoice to you with the production.

Make inquiries and get updates on a subpoena

Email us at subpoena@capitalone.com, and we’ll respond within two business days. NOTE: please do not contact any Capital One customer service channels as they are not prepared to handle questions regarding subpoenas or legal inquiries.

Regional support for fraud investigations

If you are a member of Law Enforcement and investigating a fraud case involving Capital One, refer to the contact information here. These contacts are for law enforcement only; if you are a customer please contact the number on the back of your card.