Setting up a supported browser

We test our website with the latest versions of the browsers listed below to ensure the best possible customer experience. While we don’t recommend a specific browser, we do have some suggestions for secure, simplified online banking:

  • Use the latest version of one of the secure browsers below
  • Make sure that JavaScript is enabled
  • Accept browser cookies
  • Download the latest version of Adobe Reader for free here to open PDF documents

Note: We’re always working to improve online banking. To take advantage of all our site has to offer, please look out for the latest browser updates.

Apple Safari

Google Chrome

Microsoft Edge

Mozilla Firefox

Don’t know what browser or browser version you’re using?

Get details about your current browser at, a third-party website that will open in a new window. (Please note that is not owned or controlled by Capital One, so our customers should keep in mind that security or privacy practices could be different.) Once you find out about your browser, you can check the appropriate download URL above for any possible upgrades. 

Browser FAQs

Why do I need to upgrade my browser?

For security reasons, browsers occasionally stop supporting older versions when new versions are released. To ensure customer security, Capital One may not allow you to access your accounts online using a discontinued browser. When that’s the case, customers need to upgrade to the newer supported version of the browser to continue in online banking.


How do I know if my online session is encrypted?

Web addresses beginning with “https://...” use encryption. The “s” stands for “secured.” Please visit our Commitment to Security page for more information about how we protect you and your online accounts.


What browser settings do I need to use Capital One's website?

Your browser must be able to accept cookies. You will not be able to access any secured pages if you set your privacy setting to ‘Block All Cookies’. You will also need JavaScript enabled to access many of our products and services.


How can I find out more about your privacy policy?

To understand why we need customer information and how we use it, please read our Privacy Policy.


How can I find out more about your security policy?

To understand how we ensure your online safety, please read our Security Policy.


What do I do if my browser is not supported?

While we generally don’t prohibit customers from using browsers not listed in the supported list above, we can’t guarantee that all features will work as expected. We continually test our site with the browsers in the suggested list to make sure the newest versions adhere to our security and usability standards. For the best possible experience, we recommend you use a browser that is listed in the suggested browser list.

Browsing securely

Others who share your computer can easily find personal information – including online statements or 1099-INT tax statements – saved on the desktop, in a Download folder, or stored in the cache. In fact, you may automatically save a copy of your sensitive files to a Mac or PC computer when you open a PDF.
If you are in a public place, be sure to delete a file after opening and empty the Trash (for Macs) and/or clear your cache (for PCs). Here’s some helpful information on how to clear your cache in our supported browsers:

Apple Safari

Google Chrome    

Microsoft Edge

Mozilla Firefox

Related Content

Credit Cards

Manage authorized users

Add or remove users on your credit card account.

Contact Us

Supported mobile carriers

See if your mobile carrier is supported for text messaging services.