Starting fresh in Bill Pay

To use Bill Pay after the move, you’ll need to add payees and send payments in the new system.

Because you’re starting fresh in the new Bill Pay, your payees didn’t automatically transfer over and will need to be added. However, we’ve provided a list of your payees from the previous system for you to copy information from and add payees in the new system. Your list, which shows information such as account number and payee address, will be available in Bill Pay for at least 6 weeks. You’ll also receive a version of the list with fewer details by email and/or mail and reminders letting you know when your list will be removed from your account.

You can add a payee through the Capital One website or Mobile app. When you add a payee, you’ll have the option of searching for them in our Bill Pay directory or entering their information manually to send a check by mail. You’ll also need payee information such as your customer or service account number and payment address.

To make setup easier, we’ve provided a list of your payees from the previous system in the new Bill Pay. You can copy information from your list to add payees in the new system, or check your billing statements or payee’s website to confirm that you have correct, up-to-date payment information.
 

To add a payee:

1. Sign in to your account on capitalone.com or with the Capital One Mobile app.
2. Select your checking account.
3. Select “Pay Bills” or “Bill Pay,” depending on the platform you’re using.
4. Select “Add New Payee.”
5. When adding a payee for the first time, additional information about the payee and the account will be requested. If you’re adding a payee that you had in the previous system, view the payee list we’ve provided in Bill Pay to copy information such as your account number and payee address.

Only payees found in our directory are registered with Bill Pay to receive electronic payments. Manually added payees will receive a paper check by mail.

Note: Selecting a payee from our directory does not guarantee electronic payment. For various reasons, your payment may be sent as check instead of electronically or vice versa.

To schedule a payment:

1. Sign in to your account on capitalone.com or with the Capital One Mobile app.
2. Select "Pay Bills" or “Bill Pay,” depending on the platform you’re using.
3. Choose an existing payee you’ve added. Payees must be added through directory search or manually before paying a bill.
4. Choose a payment option and fill out the form.