You should be in control of your own security. When your account has been signed in to from a new device, Capital One® sends you an alert as a preventative measure that protects you.
There are a few things you may have done that could cause the device to look different to us.
The best action you can take is to change your password now. Make sure you have your old password handy (you’ll have to enter it to make any changes).
To change your password:
It’s also a good idea to look over your account and make sure you don’t have any unknown transactions or activity. If you do see any potential fraudulent activity, please contact us.
Great question! Capital One is here to support you and keeping your identity and finances secure. Learn more about account security and keeping yourself safe online by visiting our help and education resources.