Frequently Asked Questions

You should be in control of your own security. When your account has been signed in to from a new device, Capital One® sends you an alert as a preventative measure that protects you.

There are a few things you may have done that could cause the device to look different to us.

  • You signed in using private browsing
  • You might be using a different browser than usual
  • You signed in after uninstalling and installing our app
  • You recently updated your computer or its operating system

The best action you can take is to change your password now. Make sure you have your old password handy (you’ll have to enter it to make any changes).

To change your password:

  • Sign in to your Capital One account online (you can’t use the app to change your password)
  • Access the menu by selecting your profile picture and choose the Security option from the menu
  • Click on the pencil icon to the right of the password
  • Enter your current password and your new one to confirm and update your password
  • If we have your email address, you'll get a message confirming your changes

It’s also a good idea to look over your account and make sure you don’t have any unknown transactions or activity. If you do see any potential fraudulent activity, please contact us.

Great question! Capital One is here to support you and keeping your identity and finances secure. Learn more about account security and keeping yourself safe online by visiting our help and education resources.