Protect yourself from scams

Protect yourself from scams

Learn how to spot a potential scam and safeguard your financial well-being. 

Protect yourself from scams

Learn how to spot a potential scam and safeguard your financial well-being. 

Recognize and report scams

Scammers use different tactics to get victims to fall for their schemes. In some cases, they can be friendly, sympathetic and seem willing to help. In others, they use fear tactics to persuade a victim. Learn about the different scam tactics, and what to do if you suspect suspicious behavior.

Common red flags

Scams start with someone you don’t know

Scams often use fake emails, text messages, voice calls, letters or someone who shows up at your front door unexpectedly.


Tech support

Be cautious if someone randomly reaches out, requesting either payment or remote access to fix computer defects or malware.


Make sure you’re speaking to someone legitimate, as scammers pose as companies (like Capital One) to request personal info or payment.

Online shopping

Research sellers from ads & social media marketplaces. Notice red flags like prices too good to be true or unfamiliar links.


Be wary if you’re asked to make a purchase with the promise of compensation, or if someone offers to make a payment for you.


Be aware of deceptive job applications promising enticing perks like fully remote work that may ask for your personal information. 

Romance scams

Be aware if you are asked for financial support from a partner in a relationship that’s been exclusively online.

Avoid scams and safeguard your finances

Fraudsters will try to spoof the number calling you to appear as if it is coming from Capital One.

Be wary of "get rich quick" or "easy money" schemes, especially if unsolicited.

Scammers may target you with text messages to gain sensitive information. Verify the SMS texts or emails are coming from the usual Capital One email domain and short code (a 5 or 6 digit phone number that is used to send text messages at scale). 

While high-pressure sales tactics are also used by some legitimate businesses, it typically isn't a good idea to make important financial decisions quickly. Take your time. Where your finances are concerned, you should have space to make the best decision for you and talk it over with those you trust. 

Reporting scams

Spotted a scam or worried you've been compromised?

1. Contact us at 1-800-227-4825. If you are outside the U.S., call us collect at: 1-804-934-2001
2. Forward the email or text to  so we can look into it on our end.
3. Report the scam to the BBB Scam Tracker and the government via the FTC ReportFraud site. You may also want to report scammers directly to the FBI.