Assistance for Customers Impacted by the COVID-19 Virus Situation

At Capital One, the health and well-being of our customers, associates, and communities is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) and are committed to being responsive to the needs of our customers and associates as the situation evolves.

We strongly encourage you to use Capital One’s digital tools and other resources for self-service banking and 24/7 account access. You can access your accounts online or by using the Capital One Mobile app at your convenience. From there you can make payments, view transactions, check balances, find an ATM, and more. It’s easier and faster (in most cases) to manage your account digitally, especially given call wait times may be longer than usual.

If you have not enrolled in online access, it only takes a few minutes. Enroll now.

Capital One: 24/7 Account Access

We also understand that there may be instances where customers find themselves facing financial difficulties. Capital One is here to help, and we encourage customers who may be impacted or need assistance to reach out to discuss and find a solution for you.

Should you find yourself in need of assistance, please contact us.

As always, the health, safety, and well-being of our customers, associates, and our communities is of paramount concern. We continue to monitor this quickly evolving situation and we’re here to assist our customers as needed. Please continue to check this site for relevant and timely information as the situation evolves.

For additional information about COVID-19 visit the Centers for Disease Control at cdc.gov.