Disruption in the Middle Market: 2017

Today’s companies are so interconnected and driven by a flood of digital information that they are subject to sudden disruption by political, economic, and environmental forces. When innovative technology and new business models are added to the mix, the 20,000 middle-market businesses in the U.S. face a complex set of challenges.

Organizations that expect to flourish in this environment must have processes in place that enable them to anticipate and respond to disruption— and, in some cases, to become disruptors themselves.

Do executives at middle-market companies feel they are vulnerable to disruption? To what extent are they prepared for disruptive events? Do they see disruption as a threat or as an opportunity? To answer these questions, Capital One surveyed more than 300 senior executives from companies that generate between $100 million and $3 billion in annual revenues to find out where they and their companies stand on these critical issues.

Explore our findings:

Disruption Report

Preparation and proactivity are key to navigating disruptive events. Here’s how your organization can stay ahead.

> Read

Disruption Infographic

See a comprehensive view of key takeaways from the Disruption Report.


CapX Talk

Watch our featured experts discuss how companies address and navigate disruption in this panel discussion.


The Way Forward

Capital One Commercial Banking President Mike Slocum explores ways companies can prepare—from contingency plans to an increase in R&D spending.


Managing Disruption: A Call to Action for Middle-Market Companies

Explore how companies manage disruption and become disruptors themselves.


Savvy Middle-Market Companies Will Turn To Banks

Capital One’s Patrick Moore offers a viewpoint on the financial services and insurance sectors in response to dramatic advances in FinTech.


Do Middle-Market Firms Have Their Heads in the Sand?

Capital One’s Patrick Moore discusses key findings from the Disruption in the Middle Market study and the implications for treasury functions.


Finance Companies Leading the Middle Market Through Turbulent Waters

Certain industries are more proactive than others. Dave Kucera, Head of Capital One Financial Institutions Group, discusses key findings from our disruption survey.


Preparing for Disruption

Jeff Englander, Head of Commercial Credit Industry Research & Analytics, discusses the best ways to foster innovation in a time of disruption.


More Insights Soon

Stay tuned for more insights into disruption, published every month.

> Anticipate

From April 12, 2017, to May 8, 2017, Capital One engaged Beresford Research, a market research firm, to conduct a study about disruption in the middle-market. The study consisted of a survey that catalogued the views of 301 senior middle-market executives. The middle-market companies were defined as firms with operations in the United States with annual revenues between $100 million and $3 billion.