How to Manage Hotel Bookings With Capital One Travel

Get answers to frequently asked questions about how to manage hotel bookings through Capital One Travel


Important Note: Did you book with Capital One Travel before 7 a.m. ET on August 26, 2021? If so, you can sign in to manage your booking. And you can learn more about the changes to Capital One Travel too. The information in the pages linked below is about the new Capital One Travel that launched in fall 2021.

Capital One Travel has launched a smarter travel-booking experience with a travel tech partner, Hopper.

Here’s what you need to know about managing hotel bookings on the new Capital One Travel:

How to Cancel Your Hotel Reservation

If you need to request a cancellation for your hotel reservation, call the Capital One Travel support team at 844-422-6922. 

Hotel cancellation policies vary. So it’s a good idea to review the hotel’s policy before you call. You can find the cancellation policies in your confirmation email. Make sure to check the “Restrictions” section of the email too. 

After you call to request a cancellation, Capital One Travel will follow up with you by email to confirm the cancellation once your request is processed. 

How to Change Your Hotel Reservation

Capital One Travel can’t modify any hotel booking dates, due to contracts with hotels. 

If your booking is refundable, you can always cancel and rebook by contacting Capital One Travel at 844-422-6922. Keep in mind that any change requests are subject to the hotel’s availability. And you may be required to pay cancellation or change fees, depending on the hotel’s policy. 

If you want to extend your stay, you can make an additional reservation at the same hotel, subject to the hotel’s availability. In some cases, the hotel may be able to link the reservations so you don’t have to change rooms in the middle of your stay.

Can You Change or Add a Name to a Hotel Reservation? 

For security reasons, Capital One Travel can’t change a name on your hotel booking. However, some hotels will let you add a name to an existing booking. 

If you’d like to add a name to your reservation, call Capital One Travel at 844-422-6922. Make sure to have your reservation ID handy. Then, Capital One Travel will reach out to the hotel on your behalf. 

Keep in mind that the person who checks in at the hotel will have to provide an ID and a credit card for any incidental charges.

Have other questions? Find all the information you need about Capital One Travel refunds, flights, rental cars and more. 


Capital One Travel bookings include services such as price freeze, cancel your flight for any reason, price prediction, price watch, price drop protection, and price match guarantee. Additional fees may apply. The availability of these services varies by account and they may not be available on all bookings. Terms apply. See travel.capitalone.com/terms-of-service/ for details.

Learn more about Capital One’s response to COVID-19 and resources available to customers. For information about COVID-19, head over to the Centers for Disease Control and Prevention

Government and private relief efforts vary by location and may have changed since this article was published. Consult a financial adviser or the relevant government agencies and private lenders for the most current information.

We hope you found this helpful. Our content is not intended to provide legal, investment or financial advice or to indicate that a particular Capital One product or service is available or right for you. For specific advice about your unique circumstances, consider talking with a qualified professional.

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