Capital One Business account managers: Delegate tasks
Summary
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Capital One Business primary account cardholders can assign an employee the role of account manager when issuing employee cards.
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Account managers have many of the same privileges as the primary account holder, including reconciling transactions and paying vendor bills.
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The other role a primary account holder can assign is authorized user, which is for employees who primarily only need to spend on behalf of the business.
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A Capital One Business account includes the ability to assign account managers for free, requiring no additional credit check.
With free employee cards available with a Capital One Business account, you can assign employees the role of account manager—allowing you to delegate administrative responsibilities, like making payments or adding users—and free up your time to focus on other business priorities.
Learn what an account manager can do, how they can support you and how to assign one.
What is a Capital One Business account manager?
An account manager is one of two account user roles that small-business owners (SBOs) can assign to employees who have a Capital One Business employee card. The role comes with a number of administrative privileges, like the ability to make and manage card payments, resolve fraud and purchase disputes and manage other employee cards on the same account.
As part of your Capital One Business card account, you can issue employee cards and designate an employee as an account manager at no extra cost and without needing a credit check for the account manager. Using this feature, you can delegate many of the daily tasks that normally fall to the account holder to an account manager, allowing you to focus more of your time and energy on growing your business.
Keep in mind that while the account manager role comes with a lot of responsibility, the primary account holder retains personal liability for the Capital One Business account.
What can account managers do?
Account managers on a Capital One Business card account can perform many of the same administrative tasks that the primary account holder can with their business credit card. These include reconciling card transactions, managing other employee cards on the account, paying vendor bills and booking travel through Capital One Business Travel.
Here’s more information about the capabilities of a Capital One Business account manager:
Reconcile card transactions
Account managers can reconcile transactions for each individual employee card. If there are issues with any transactions on an employee card, account managers can review them and help resolve any associated fraud or purchase disputes.
And because they have access to the entire Capital One Business account, they can also view the account’s balance and available credit. Plus, they can download transactions and stay on top of financial reporting using Expense Management with Capital One Business.
Pay vendor bills
Account managers can make and manage card payments, including vendor payments. Capital One Business accounts include access to Accounts Payable, a B2B payments product that can make online bill pay even easier.
Accounts Payable sends and tracks payments directly from your Capital One Business account with an easy-to-use dashboard, all while earning rewards on your card—even if a vendor doesn’t accept cards. And when you’re purchasing from a vendor, you can enjoy flexible payment options—by ACH, by bank transfer from any bank or by card with a fee.
Manage employee cards
Account managers can also manage employee cards from start to finish. They can activate new employee cards, manage spending and cash limits, replace cards that are lost or stolen, and freeze or remove authorized users as needed.
Access to booking through Capital One Business Travel
Account managers can oversee bookings using Capital One Business Travel—an all-in-one online business travel solution. The travel portal supports businesses with features like:
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Unlimited travel rewards
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24/7 customer service with live agents
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Corporate discounts on hotels
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Price alerts that save an average of 15% on flights
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Access to hundreds of airlines and over a million hotels
What other role types are available?
In addition to account managers, the other roles on a Capital One Business account are authorized users and the primary cardholder:
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Authorized users: They have fewer responsibilities than account managers, with no admin privileges. They are exclusively responsible for their own employee card. They can activate it, view its balance and transaction history, replace it if it is lost or stolen, and resolve fraud or purchase disputes. As with account managers, you can add an authorized user to your business credit card at no extra cost.
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Primary account holder: The primary account holder can assign account managers and authorized users, is personally liable for the account and can redeem rewards earned on the account.
FAQ
Here are answers to some common questions about how Capital One Business account managers work:
How do I add an account manager to my account?
To add an account manager to your Capital One Business account:
- Sign in to your account.
- Select an access level for your new user.
- Provide the employee’s personal and contact information, including their Social Security number (SSN) and date of birth.
- Select if you want to issue them a card and set any spend limits you would like.
From there, the employee will complete their registration by email.
Do account managers need Capital One login credentials?
Yes, account managers need their own login credentials to perform their duties.
Can account managers redeem rewards on the account?
No, only the primary account holder can redeem rewards on their Capital One Business account. Any purchases that account managers and authorized users make contribute to the account’s rewards total, but they cannot redeem them.
Are account managers issued their own card?
Yes, like authorized users, account managers receive their own employee cards.
Key takeaways
Assigned account managers on a Capital One Business account can handle many day-to-day responsibilities, helping free up your time so you can focus on the big picture. It’s free to assign an account manager and requires no additional credit check. Get started with issuing employee cards today.
If you don’t already have a Capital One Business account, consider applying for a business credit card to help support your company’s growth. You can seek pre-approval first—with no impact on your personal credit scores.
