
FREQUENTLY ASKED QUESTIONS
Get answers to bank account questions
Learn more about changes to your CD or savings account.
Will my savings account have fees?
Your savings account won’t have any monthly fees or required balance minimums.
Will my savings account rate change?
Your rate will not change as a result of your account becoming a Capital One account. Keep in mind, Annual Percentage Yield (APY) and interest rates for savings accounts are variable and subject to change at any time. This is true for savings accounts with Discover and Capital One.
To find current rate information for Discover Online Savings accounts, log in to your Discover account or call Discover at 1-800-347-7000. For information on current rates for Capital One 360 Performance Savings accounts, visit capitalone.com.
Will my CD account rate change?
Your current CD rate won't change when your Discover account becomes a Capital One account. Your rate remains fixed and will stay the same through your current CD term.
If you haven't selected a new maturity option by the time your CD account matures, your account will automatically renew at the rate being offered at the time of maturity for the same term length of your current CD—if available.
If your previous term length is no longer available, it will renew to the next closest term length (but will not be longer than your previous term).
We'll send you a 30-day advance notice before your CD matures with your renewal options.
What are some benefits of banking with Capital One?
Once you’re managing your account with Capital One, you’ll have access to benefits like these:
- Flexible banking locations: Explore our Capital One Cafés, bank branches, add cash in store locations and ATMs. Find nearby locations that fit your needs. Please note banking at ATMs is available for customers with a checking account.
- A top-rated mobile app: Stay on top of your finances, manage your digital wallet and monitor recent transactions from the palm of your hand.
- Financial tools and resources: With the Money & Life Program, you can meet with a mentor, do self-guided exercises and take on-demand workshops to support your financial well-being.
In addition to these new benefits, you’ll continue to have no minimums or monthly fees to keep your account open.
Will I need to set up paperless settings for my bank accounts again?
You may need to set up paperless settings for your bank accounts.
You’ll be able to do this at any time after you’ve set up your online account access with Capital One.
With Capital One, your paperless settings will apply to all your bank accounts—whereas with Discover, your paperless settings apply to each individual bank account.
Will my account and routing number stay the same?
Your account number will stay the same, but your routing number will change after your account is set up with Capital One.
Existing scheduled transfers and direct deposits will continue to work with your Discover routing number. You’ll need to use your new Capital One routing number for wire transfers or your wires will be returned.
Will joint account holders be able to access their shared accounts?
Your existing joint account holders will still be able to access and manage your shared account with Capital One.
As with Discover, tax forms will only be available for the primary account holder
Where will I be able to find my account disclosures?
When your Discover bank account becomes a Capital One account, your terms will change. We'll send you an email or letter in advance with a change in terms notice and your new account terms.
Will my external accounts still be linked?
Any eligible external accounts you set up with Discover will still be linked.
Will my existing direct deposits still work?
Any direct deposits you set up with Discover will continue to work with Capital One, but Early Pay will no longer be available for savings accounts.
Will my existing scheduled transfers still go through?
One-time and recurring transfers you scheduled with Discover will continue to work. You can review the next 30 days of upcoming transactions once your account is set up with Capital One.
Will my wire transfers still go through?
Your account number will stay the same, but your routing number will change after your account is set up with Capital One.
To receive a wire transfer, you’ll need to give the sender Capital One routing information. If the sender initiates a wire transfer with Discover routing information, it will be rejected and funds will be returned to the sender.
Once your account is set up, you'll be able to send wire transfers using the Capital One website and app.
Will I lose access to my accounts on Discover.com or in the Discover app?
Not all Discover accounts will be ready to manage with Capital One at the same time.
You can continue using Discover.com or the Discover app for any accounts that are still with Discover.
After an account is set up with Capital One, you’ll use the Capital One website and app to manage that account. You’ll no longer be able to view or manage that account on Discover.com or in the Discover app.
How will my info be kept safe while my account is being set up?
We’ll continue to monitor your account for fraudulent activity and notify you if any suspicious activity is detected.
Remember, we'll never reach out and ask you for sensitive info like your card number, password or a one-time code.
Be wary of scammers who claim to be Discover or Capital One phishing for your sensitive info. If in doubt, call us directly at 800-655-BANK (800-655-2265). Your safety and security is important to us.
Will I need to create a new username and password?
You may be able to use your existing username and password depending on where you manage your accounts:
- If you’re an existing Capital One customer, you’ll keep using your Capital One username and password.
- If you’re not an existing Capital One customer, you’ll be able to use your Discover username and password—unless that username already exists with Capital One. You can also reset your password if you'd like to.
- If you have multiple Discover accounts, they may be ready to manage with Capital One at different times. In that case, you’ll need to create a separate username and password for Capital One.
When it’s time for you to set up online access, we'll reach out with info on how to get started.
Who can I contact for help or questions about my account?
You can continue to reach Discover at 800-347-7000 until your account is ready to manage with Capital One.
We'll reach out by email or letter with advance notice when there are updates to your Discover account and when you need to take action.
Once your account is set up with Capital One, you'll contact Capital One customer service for questions related to that account at 800-655-BANK (800-655-2265).
What do I need to do?
We'll reach out by email or letter with advance notice when there are updates to your Discover account and when you need to take action. Until then, you can keep managing your account using the Discover website and app.
What if I'm a customer of both Capital One and Discover?
Your Discover bank accounts will soon become Capital One accounts.
If you have both Discover and Capital One accounts, you’ll manage all of them using the Capital One website and app.
Your accounts will continue to be distinct from each other, and you’ll be able to tell which ones were previously with Discover.
Keep using your Discover accounts as usual until we let you know each one is ready to manage with Capital One. If you have multiple Discover accounts, they may be ready at different times.
If I have other Discover accounts, will they be ready to manage with Capital One at the same time?
Not all Discover accounts will be ready to manage with Capital One at the same time. If you have other Discover accounts, like a card, loan or IRA, you'll receive communications about those accounts separately.
We’ll send you emails or letters when there are updates about each account.
What's happening with Capital One and Discover?
On May 18, 2025, Discover merged into Capital One. We’re one company under Capital One, N.A.