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Customer Assistance

Get help if you’re having trouble making your monthly payments.

At Capital One, the health and well-being of our customers, associates, and communities is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) situation and are committed to being as responsive as possible to the needs of our customers and associates as the situation evolves.

We also understand that there may be instances where customers find themselves facing financial difficulties. We encourage customers who may be impacted or need assistance to reach out.

Should you find yourself in need of assistance, please contact us. We are also working to help our business customers impacted by COVID-19.

As always, the health, safety, and well-being of our customers, associates, and our communities is of paramount concern. We continue to monitor this quickly evolving situation and we’re here to assist our customers as needed. Please continue to check this site for relevant and timely information as the situation evolves.

For additional information about COVID-19 visit the Centers for Disease Control at cdc.gov.

Frequently Asked Questions

  1. My income has been impacted by the COVID-19 virus, can you help?
    We are here to help. If you find yourself experiencing a financial hardship, please contact us.

  2. If I have to call Capital One, should I expect longer than normal wait times?
    With the global impact of COVID-19 continuing to unfold, the health, safety and well-being of our customers, associates and communities is our top priority. As we address the needs of our customers including those impacted by the COVID-19 situation, call wait times may be longer than usual. In an effort to give you the best customer experience possible, we encourage you to take advantage of our online self-service banking tools.

    Sign in online or to the Capital One Mobile app to access your account online 24/7 from almost anywhere in order to:

    • View transactions
    • Make deposits
    • Pay bills
    • Lock your card
    • Find ATM locations

Last Updated 5/14/2020