Online Support

Existing Customers

Manage your existing auto loan account or set up automatic payments:

Sign In for existing auto loans

Auto Finance FAQs

New and Used Financing Applications

Questions about the status of an Auto Navigator Pre-qualification:

Sign In for Status

List of eligible dealers

Auto Navigator FAQs

Auto Refinance Applications

Questions about the status of a Refinance Pre-qualification:

Sign In for Status

Auto Refinance FAQs

Contact by Phone

Existing Customers

As we address the needs of our customers including those impacted by the COVID-19 situation, call wait times may be longer than usual. In an effort to give you the best customer experience possible, we encourage you to take advantage of our online self-service banking tools. In most cases this is the fastest and easiest option.

1-800-946-0332
FAX: 1-866-722-0410

UPDATED Business Hours:
Mon - Fri, 10 a.m. - 6 p.m. ET
24 hour automated assistance

New and Used Financing Applications

1-800-689-1789

Business Hours:
Mon - Fri, 9 a.m. - 9 p.m. ET
Sat, 10 a.m. - 7 p.m. ET

Auto Refinance Applications

1-833-292-8336

Business Hours:
Mon - Fri, 9 a.m. - 7 p.m. ET

Auto Finance Feedback

Submit an online 'Auto Finance Feedback' form to Capital One Auto Finance

Contact by Mail

Payments

(Please check your statement for the best address and fastest processing)

Capital One Auto Finance
P.O. Box 60511
City of Industry, CA 91716

Overnight Payments

Capital One Auto Finance
Attn: Payment Processing
2525 Corporate Place
2nd floor Suite #250
Monterey Park, CA 91754

Correspondence

Capital One Auto Finance
7933 Preston Road
Plano, TX 75024-2302

FAX: 1-866-722-0410
(Please include reference number)