Online support
Existing customers
Manage your existing auto loan account or set up automatic payments:
Sign In for existing auto loans
New and used financing applications
Questions about the status of an Auto Navigator Pre-qualification:
Auto Refinance Applications
Questions about the status of a Refinance Pre-qualification:
Contact by phone
Existing customers
1-800-946-0332
FAX: 1-866-722-0410
Business Hours:
Mon - Fri, 9 a.m. to 8 p.m. ET
24 hour automated assistance
New and used financing applications
Business Hours:
Mon - Fri, 9 a.m. - 9 p.m. ET
Sat, 10 a.m. - 7 p.m. ET
Auto refinance applications
Business Hours:
Mon - Fri, 9 a.m. - 9 p.m. ET
Auto finance feedback
Submit an online 'Auto Finance Feedback' form to Capital One Auto Finance
Contact by Mail
Payments
(Please check your statement for the best address and fastest processing)
Capital One Auto Finance
P.O. Box 60511
City of Industry, CA 91716
Overnight payments
Capital One Auto Finance
Attn: Payment Processing
2525 Corporate Place
2nd floor Suite #250
Monterey Park, CA 91754
Correspondence
Capital One Auto Finance
7933 Preston Road
Plano, TX 75024-2302
FAX: 1-866-722-0410
(Please include reference number)