The Servicemembers Civil Relief Act (SCRA) provides financial relief and protections to eligible military personnel serving on active duty. Capital One is committed to both the letter and spirit of the SCRA, including the provision of benefits and protections above and beyond what is required under the SCRA in certain situations.
Under Capital One's SCRA Program, benefits for eligible products include:
Eligible Servicemembers include:
If you are serving on active duty, you may be eligible for SCRA benefits and protections. Eligible products include, but are not limited to:
Accounts are eligible as long as they were opened before the start of the active duty period.
Capital One must receive your request for SCRA benefits within one year following the end of your active duty period.
Servicemember Online Form
Completing the Online Request Form is the fastest and most convenient way to request SCRA benefits.
This channel is available to Servicemembers only. If you are not a Servicemember, but would like to request benefits, please use one of our other available channels to submit your request.
Mail or Fax
If you’d prefer sending a paper request, you can fax your SCRA Benefits Request Form to 1-866-516-4023, or mail your request to the address listed below. Please be sure to include military orders or a letter from your commanding office on military letterhead that shows your active duty period(s).
Attn: SCRA Request
P.O. Box 30285
Salt Lake City, UT 84130-0285
Visit a Branch
Requests can also be submitted at any Capital One Bank branch. The branch will forward your request for processing.
Find a branch near you using our Branch Locator.
SCRA eligible loans owned and serviced by Fannie Mae, Freddie Mac, or other private investors, or loans owned by Capital One but serviced by a third party, will receive a maximum interest rate of 6%