February 22, 2021 update: On January 27, 2021, as a result of Capital One’s ongoing analysis of the files stolen by the unauthorized individual in the 2019 Cybersecurity Incident, we discovered approximately 4,700 U.S. credit card customers or applicants whose Social Security Numbers were among the data accessed, but not previously known. Capital One is directly notifying these affected individuals and will make two years of free credit monitoring and identity protection available at no cost to them.
Updated 4:15 PM ET, Mon September 23, 2019
On July 19, 2019, we determined that an outside individual gained unauthorized access and obtained certain types of personal information about Capital One credit card customers and individuals who had applied for our credit card products.
We immediately fixed the issue and promptly began working with federal law enforcement. The outside individual who took the data was captured by the FBI. The government has stated they believe the data has been recovered and that there is no evidence the data was used for fraud or shared by this individual.
Safeguarding information is essential to our mission and our role as a financial institution. We have invested heavily in cybersecurity and will continue to do so. We will incorporate the learnings from this incident to further strengthen our cyber defenses.
Based on our analysis to date, this event affected approximately 100 million individuals in the United States and approximately 6 million in Canada.
Importantly, no credit card account numbers or log-in credentials were compromised and less than one percent of Social Security numbers were compromised. In addition, the outside individual who took the data was captured by the FBI. The government has stated they believe the data has been recovered and that there is no evidence the data was used for fraud or shared by this individual.
The largest category of information accessed was information on consumers and small businesses as of the time they applied for one of our credit card products from 2005 through early 2019. This information included personal information Capital One routinely collects at the time it receives credit card applications, including names, addresses, zip codes/postal codes, phone numbers, email addresses, dates of birth, and self-reported income.
Beyond the credit card application data, the individual obtained portions of credit card customer data, including:
This information has been shared on Capital One’s website, servicing portal, press release and 8K filing.
The individual also obtained the following data:
We have notified these customers through the mail.
For our Canadian credit card customers, approximately 1 million Social Insurance Numbers were compromised in this incident. We have notified all Canadian customers affected.
For our Canadian credit card customers, please visit our website at www.capitalone.ca/facts2019.
We have directly notified by mail all individuals whose Social Security numbers or linked bank account numbers were accessed. We will continue to make free credit monitoring and identity protection available to everyone affected.
The outside individual who took the data was captured by the FBI. While the government has stated they believe the data has been recovered and that there is no evidence the data was used for fraud or shared by this individual, we encourage anyone who may have any concerns about this incident to reach out to us at 1-844-388-8999.