Using Virtual Numbers
Managing Virtual Cards
Security & Tech
Where are the funds coming from when I use a virtual number?

When you first set up virtual numbers, I'll ask you to choose a default credit card. This card will be used as the payment account for all the purchases you make with your virtual numbers.

How do I create a virtual number?

When I pop up at checkout, sign in to your account and follow the steps you'll see there. Or, you can always click on my avatar in the top-right corner of your browser, sign in, and choose "Create."

Do I have to remember all my virtual numbers?

No way–that'd be a lot to keep track of! I've got you covered. Click on your avatar in the top-left corner of your browser extension. Choose "Manage All" in the menu. I'll take you to your Capital One "Settings." Then, click on "Virtual Card Numbers" to see all of your virtual numbers in one place. 

Can I use virtual numbers for recurring transactions, like bills?

Yep! If the merchant accepts credit cards, you can set up your virtual number to pay recurring transactions, including bills.

Can I get back to the online store by clicking on the virtual number?

No, clicking on the virtual number will take you to your "Virtual Card Numbers" settings.

Will I get purchase notifications when these virtual numbers are used?

Yep! You'll get purchase notifications whenever your virtual number is used, just like you do with your actual card.

Can I pick up tickets purchased with my virtual number at will call?

It depends. Some merchants can find your tickets by using your email address, name, or the last four digits of the virtual number. Others will need a physical card to retrieve your tickets. I recommend printing your tickets at home, so you can skip the line and get right to your event!

Can one of my virtual numbers be used at different merchants? 

No. Virtual numbers are merchant-specific.

Can I use a virtual number at a brick and mortar store?

Virtual numbers can only be used for online purchases.  I'd recommend that you don't store or write down your virtual numbers anywhere else, to keep that info safe.

How do I drag & drop my virtual numbers?

To drag and drop a virtual number or virtual CVV number, move your mouse cursor over the virtual number, press and hold down your mouse button, move your mouse to where you want your virtual number to go, and release the button to set it down. You'll be all set!

Can my authorized users sign up and use virtual numbers?

Yep–as long as your authorized user has a personal Capital One credit card account, they can sign up and create virtual numbers with me.

How do I return a purchase made using virtual numbers?

If you return something you purchased online to a physical store location, you'll need the receipt so the merchant can find your purchase in their system. If you return your purchase through mail, follow the instructions from the merchant. You'll see the refund reflected on your default credit card account.

Are there any spending limits with my virtual numbers?

Yes–your spending limit is determined by the credit limit on the default credit card you link to your virtual numbers.

What do I do if I want to change my default credit card?

You can change your default credit card anytime. Click on your avatar in the top-left corner of your browser extension and choose "Manage All" in the menu. I'll take you to your Capital One "Settings." Then, click on "Virtual Card Numbers," go to "Change Default Credit Card," and enter in the info for your new card. You'll be good to go!

What happens when my actual credit card is renewed?

We'll automatically link your virtual numbers to your new credit card when it's renewed. You shouldn’t experience any changes to your existing virtual numbers.

How do I look at all of my virtual numbers?

I keep all of your virtual numbers available for you to view anytime in your "Settings." To get there, click on your avatar in the top-left corner of your browser extension. Choose "Manage All" in the menu. I'll take you to your Capital One "Settings." Then, click on "Virtual Card Numbers" to see your numbers. Or, you can sign in to your account at capitalone.com, go to "Settings," and select "Virtual Card Numbers."

How do I delete a virtual number? I don't want it anymore.

To delete a virtual number, head to your "Settings." To get there, click on your avatar in the top-left corner of your browser extension. Choose "Manage All" in the menu. I'll take you to your Capital One "Settings." Then, click on "Virtual Card Numbers" to see your numbers. Or, you can sign in to your account at capitalone.com, go to "Settings," and select "Virtual Card Numbers." From there, find the card you're looking for, and hit delete. Voila!

How do I lock my virtual number?  How do I unlock it?

You can lock and unlock your virtual number from your "Settings." To get there, click on your avatar in the top-left corner of your browser extension and choose "Manage All" in the menu. I'll take you to your Capital One "Settings," where you'll see"Virtual Card Numbers." Or, you can sign in to your account at capitalone.com, go to "Settings," and select "Virtual Card Numbers." To lock or unlock your card, choose the card you want to update, hit "Lock/Unlock," and then "Update."

If I delete a virtual number for a store, can I create another one for that same store later?

Yes–you sure can. You can always create another virtual number for an online merchant, whether you deleted the first one or not.

Can I create new virtual numbers on the "Virtual Card Numbers" settings page?

No. Right now, you can only create virtual numbers using the browser extension.

How can I organize or search for my virtual numbers?

All of your virtual numbers are stored in your "Settings." To get there, click on your avatar in the top-left corner of your browser extension and choose "Manage All" in the menu. I'll take you to your Capital One "Settings," where you'll see "Virtual Card Numbers." Or, you can sign in to your account at capitalone.com, go to "Settings," and select "Virtual Card Numbers." Your numbers are sorted alphabetically by name, and chronologically based on when you created them in the extension. Right now, you can't organize the cards differently, but hopefully this info will help.

Does my virtual number expire?

Yes–each virtual number does have an expiration date. Find it by clicking on your avatar in the top-left corner of your browser extension. Choose "Manage All" in the menu. I'll take you to your Capital One "Settings." Click on "Virtual Card Numbers," and select the virtual number you're looking for to view the expiration date.

How do I change to a different card/I don't want to use default?

You can change your "default payment card" at any time by click on the "settings" button in the top left of Capital One Go. Then, select “change default payment card”, and enter the appropriate CVV for the card you’d like to change it to.

When should I delete vs. lock one of my virtual numbers?

You can delete your virtual numbers anytime if you don't need or want to use them for purchases.  If you want to temporarily suspend the use of one of your virtual numbers,  you can lock that virtual number.

How do I stop transactions with a virtual number, if I don't want to get rid of it entirely?

You can lock your virtual number from your "Settings," which will stop any new transactions on that virtual number. To get there, click on your avatar in the top-left corner of your browser extension and choose "Manage All" in the menu. I'll take you to your Capital One "Settings," where you'll see"Virtual Card Numbers." Or, you can sign in to your account at capitalone.com, go to "Settings," and select "Virtual Card Numbers."  Once you're there, choose the card you want to lock, and hit "Lock" and "Update" to successfully lock your card.

Can I lock all of my virtual numbers at the same time?

You can't lock all of your virtual numbers simultaneously, but you can lock each individual number separately. If your actual default credit card is locked, none of your virtual numbers will work until you unlock that card.

If my actual card gets stolen, do I have to delete all of my virtual numbers? Then, what happens when I replace my card?

Nope, you don't have to delete anything–your virtual numbers won't be affected by fraud on your actual card. I'll remap your virtual numbers to your new card once you get it, so you don't have to worry about replacing them on every site they're saved.

I have multiple cards. How do I see the virtual numbers for a different card?

You'll find what you're looking for in your "Settings." To get there, click on your avatar in the top-left corner of your browser extension and choose "Manage All" in the menu. I'll take you to your Capital One "Settings," where you'll see "Virtual Card Numbers." Or, you can sign in to your account at capitalone.com, go to "Settings," and select "Virtual Card Numbers." Then, choose the credit card account you're looking for from the drop down in the upper-left hand corner of your "Virtual Card Numbers" page to view the virtual numbers for that credit card account.

How do I find these transactions on my statement?

These transactions will appear on your statement the same way regular transactions do. 

Are there limits to how many virtual numbers I can create?

You can create virtual numbers for as many merchants as you like, but no more than 20 virtual numbers at the same merchant in one day.

Is this experience going to slow down my browser?

Using virtual numbers with me shouldn't slow down your browser.

Can I create virtual numbers on every website?

You should be able to use virtual numbers anywhere that accepts your Capital One credit card.

What should I do if my payment info doesn't prefill automatically at checkout?

If your payment info doesn't prefill automatically, drag and drop your virtual number from the browser extension to the appropriate field in the web form.

What browsers do you work in?

I'm available in the latest versions of the Google Chrome, Mozilla Firefox, and Microsoft Edge browsers.

Why do I have to sign in every time?

I'll ask you to sign in again after 20 minutes of inactivity to keep your account info safe. I've always got your back.

Is my actual card information ever sent or stored at the merchant?

Nope! The merchant will only see the virtual number. They won't ever have access to your actual card number.

I don't recognize the logo on my virtual number. What's happening here?

If I don't recognize the merchant associated with one of your virtual numbers, I'll create a logo for you based on the name you choose. So, that's why you might not recognize the logo outright.

Will I receive fraud alerts for suspected fraudulent activity with my virtual numbers?

Absolutely. If I notice a suspicious transaction with any of your virtual numbers, you'll receive a fraud alert right away.