Virtual Numbers FAQ

Using Virtual Numbers
Managing Virtual Numbers
Security & Tech

Where are the funds coming from when I use a virtual number?

When you first set up virtual numbers, Eno will ask you to choose an eligible default Capital One credit card. This card will be used as the payment account for all the purchases you make with your virtual numbers.

I have the Eno extension installed, but I don’t see it in my browser toolbar. How can I find it?

The Eno extension may be hidden. Here’s how to bring it back to your toolbar:

  • Chrome: Click the “More” icon (three vertical dots) on the right edge of your toolbar. Right-click the Eno extension's icon, and select “Show in Toolbar.” Chrome Web Store Support
  • Firefox: Click the “Open Menu” icon (three horizontal lines) on the right edge of your browser toolbar. Select “Add-Ons” and navigate to “Extensions” in the left menu. If Eno is disabled, click “Enable.” Then, click the “Open Menu” icon (three horizontal lines) on the right edge of your toolbar again and select “Customize.” Find the “Eno from Capital One” icon on the page and drag it to your toolbar. Firefox Add-Ons Support.
  • Edge: Click the “Settings and more” icon (three horizontal dots) on the right edge of your browser toolbar. Select “Extensions.” Hover over the “Eno from Capital One” line item and click the gear icon that appears on the right. Toggle the “Show button next to the address bar” option to “On.”

How do I create a virtual number?

When Eno pops up at checkout, sign in to your account and follow the steps you'll see there. Or, you can always click on the Eno icon in the top-right corner of your browser toolbar, sign in, and choose "Create."

Can I use virtual numbers for recurring transactions, like bills or subscriptions?

Yes! If the merchant accepts credit cards, you can set up your virtual number to pay recurring transactions, including bills and subscriptions.

Will I get purchase notifications when these virtual numbers are used?

If you’ve opted in to get purchase notifications, you'll get them whenever your virtual number is used, just like you normally do with your actual credit card.

Do I have to remember all my virtual numbers?

No way–that'd be a lot to keep track of! Eno’s got you covered:

  • Click on your profile photo in the top-left corner of your Eno browser extension.
  • Choose "Manage All" in the menu to go to your Capital One account and see all of your virtual numbers in one place.

Can I pick up tickets purchased with my virtual number at will call?

It depends. Some merchants can find your tickets by using your email address, name, order confirmation number, or the last four digits of the virtual number. Other merchants may require the last four digits of your physical card to match the payment method you used online.

We recommend printing your tickets at home or adding them to your mobile wallet, so you can skip the line and get right to your event!

Will my virtual number work at multiple merchants?

No. Each virtual number will only work at a single merchant. For example, when you’re checking out at Amazon.com, you can get a virtual number that only works at Amazon.com. Then, when you’re checking out at Walmart.com, you can get a different virtual number that only works at Walmart.com.

Can I use a virtual number at Amazon.com?

Yes. You can pay with a virtual number on Amazon’s checkout page. First, go to the “Payment Method” section and select “Change." Then, select “Add a credit or debit card." At this point, Eno will pop up to help you get a virtual number. If your virtual number doesn’t autofill, you can copy and paste it. Finally, click “Add your card", and your virtual number will be selected as your payment method.

To make this virtual number your default payment method for Amazon, go to your account and select “Payment options." Then, go to the "Your default purchase preference" section and select "Change Preference."

Can I use a virtual number at a brick and mortar store?

No. Virtual numbers can only be used for online purchases. However, if you want a more secure way to pay at a brick and mortar store, we recommend you add your Capital One credit card to a mobile payment system such as Apple Pay, Google Pay or Samsung Pay.

Can my authorized users sign up and use virtual numbers?

Yes–as long as your authorized user has a personal Capital One credit card account, they can sign up and create virtual numbers with Eno.

How do I return a purchase made using virtual numbers?

If you return something you purchased online to a brick and mortar store location, you'll need the receipt so the merchant can find your purchase in their system. The cashier may also ask to swipe a credit card to process the return. You'll see the refund reflected on your credit card account.

If you return your purchase through mail, follow the instructions from the merchant.

Are there any spending limits with my virtual numbers?

Your spending limit is determined by the credit limit on the default credit card linked to your virtual numbers.

What do I do if I want to change my default Capital One credit card?

If you have more than one eligible Capital One credit card, you can change your default credit card at any time:

  • Click on your profile photo in the top-left corner of your Eno browser extension.
  • Then, choose “Change Default Credit Card”, and enter the security code for the card you’d like to change it to. Keep in mind you’ll have to create new virtual numbers for your new default credit card.

What happens when my actual credit card is renewed or replaced?

We'll automatically link your virtual numbers to your new actual credit card when it's renewed or replaced. You shouldn’t experience any changes to your existing virtual numbers.

How do I view all of my virtual numbers in one place?

You can view all of your virtual numbers anytime in your Capital One account:

  • To get there, click on your profile photo in the top-left corner of your Eno browser extension.
  • Choose "Manage All" in the menu to go to your Capital One account and see your virtual numbers.

How do I delete a virtual number?

You can delete a virtual number anytime in your Capital One account:

  • Click on your profile photo in the top-left corner of your Eno browser extension.
  • Choose “Manage All” in the menu to go to your Capital One account.
  • Click on the virtual number you’re looking for, and then click “Delete Virtual Number."

How do I lock my virtual number? How do I unlock it?

If you want to stop unwanted charges on your virtual number, you can lock or unlock your virtual number in your Eno browser extension. For example, if you’d like to stop transactions on your virtual number for NicolesNectarines.com, visit that website, open Eno and click “Select." From here, you can lock or unlock the virtual number by clicking the toggle switch in the top-right corner of the virtual number graphic.

Your virtual number is unlocked when the switch is green with a check mark icon, and it’s locked when the switch is red with a padlock icon. Keep in mind your virtual number must be unlocked to use it.

If I delete a virtual number for an online merchant, can I create another one for that same merchant later?

Yes! You can always create another virtual number for an online merchant, whether you deleted the first one or not.

When should I delete vs. lock one of my virtual numbers?

You can delete your virtual numbers anytime if you don't need or want to use them for purchases. If you want to pause the use of one of your virtual numbers, you can lock that virtual number.

If my actual credit card gets stolen, do I have to delete all of my virtual numbers? Then, what happens when I replace my card?

Nope, you don't have to delete anything–your virtual numbers won't be affected by fraud on your actual credit card. Eno will automatically link your virtual numbers to your new card once you get it, so you don't have to worry about replacing them on every site they're saved.

I have multiple Capital One credit cards. How do I view the virtual numbers that are linked to each of my cards?

You can view the virtual numbers linked to each of your eligible credit cards anytime in your Capital One account:

  • To get there, click on your profile photo in the top-left corner of your browser extension.
  • Choose "Manage All" in the menu to go to your Capital One account and see the virtual numbers linked to each of your credit cards.

How do I find these transactions on my statement?

These transactions will appear on your statement the same way regular transactions do.

Are there limits to how many virtual numbers I can create?

You can get virtual numbers for as many merchants as you like, but no more than 20 virtual numbers in total per day.

Is this extension going to slow down my browser?

Using virtual numbers with Eno shouldn't slow down your browser.

Can I get virtual numbers on every website?

You should be able to get virtual numbers anywhere you can make an online payment with your Capital One credit card. You can get virtual numbers for one-time and recurring purchases such as utilities and subscriptions.

What should I do if my payment info doesn't prefill automatically at checkout?

If your payment info doesn't prefill automatically, drag and drop or copy and paste your virtual number from the Eno browser extension to the appropriate field in the web form.

Which browsers work with the extension?

The extension is available in the latest versions of the Google Chrome, Mozilla Firefox, and Microsoft Edge browsers.

Why do I have to sign in every time?

Eno will ask you to sign in again after 20 minutes of inactivity to keep your account info safe.

Is my actual Capital One credit card information ever sent or stored at the merchant?

Nope, the merchant will only see the virtual number. They won't ever have access to your actual credit card number.

Will I receive alerts for suspected fraudulent activity with my virtual numbers?

If Eno notices a suspicious transaction with any of your virtual numbers, you'll receive a fraud alert right away.