J.D. Power Awards Capital One in Small Business Banking

Capital One Ranks Highest Nationally in the J.D. Power 2023 U.S. Small Business Banking Satisfaction Study

MCLEAN, Va., November 20, 2023 – Capital One ranks highest nationally in the J.D. Power 2023 U.S. Small Business Banking Satisfaction Study, which explores small business satisfaction with the largest financial institutions in the United States. 

The 2023 U.S. Small Business Banking Satisfaction Study includes responses from 7,104 owners of — or financial decision-makers at — small businesses that use business banking services. The study was fielded from May through August 2023 and measures satisfaction across seven factors (in order of importance): level of trust; people; allowing me to bank how and when I want; account offerings; helping me save time or money; digital channels; and resolving problems or complaints.

“At Capital One, we are grateful for our small business customers and appreciate that they are the heart of our communities across the country. We are committed to continuously innovating our products and services and providing the guidance of our experienced small business team so that business owners are equipped to navigate evolving market conditions,” said Jenn Flynn, Head of Small Business Bank at Capital One. “It’s an honor to receive this recognition from J.D. Power and we are proud to offer our business customers the support and resources they need to thrive and continue being pillars for their local communities.”

Capital One offers best-in-class products and resources designed to support businesses of all sizes. For more information on business banking with Capital One, visit www.capitalone.com/small-business-bank


About Capital One Business

Capital One® offers a broad spectrum of financial products and services to consumers, small businesses, and commercial clients. Capital One Business offers a diverse suite of financial products, tools and services designed specifically for small businesses, including credit cards with unlimited rewards and banking products and services. Capital One Business is committed to fueling the courageous entrepreneurial spirit that's at the heart of American small businesses. We are focused on listening to and learning from the millions of businesses we serve every day to make sure our products, services and experiences work as hard as they do.


About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.

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