J.D. Power Awards Capital One Auto
Capital One Ranks Highest in Customer Satisfaction among Mass Market Automotive Financing Providers
January 29, 2024
Plano, Texas, January 29, 2024 – Capital One Auto ranks highest in customer satisfaction among mass market automotive financing providers in the J.D. Power 2023 U.S. Consumer Financing Satisfaction Study, which explores customer satisfaction with auto loans or leases for new or used vehicles.
The 2023 U.S. Consumer Financing Satisfaction Study measures overall auto financing customer satisfaction based on five factors:
Account management and communication
Application and approval process
Billing and payment process
Customer orientation process
Customer service experience
The study was fielded from July through August 2023 and is based on responses from 11,012 customers who financed a new or used vehicle through a loan or lease within the past three years.
"We are committed to building a technology infrastructure that makes car buying easier for consumers—and customer satisfaction throughout the entire experience is essential,” said Sanjiv Yajnik, President of Financial Services at Capital One. “With our large customer base and robust finance arm, we're uniquely positioned to deliver an integrated experience to both car buyers and dealers that combines digital and physical touch points into simple, seamless interactions. We are honored to receive this recognition and excited to continue working on improving customer experiences—today and for the future.”
Capital One Auto offers loans for new and used car purchases. Through Capital One Auto Navigator, customers can browse millions of cars from thousands of dealers and pre-qualify for financing with no impact to their credit score, allowing them to see their real rate and monthly payments while they search. For more information on auto financing with Capital One, visit https://www.capitalone.com/cars/.
About Capital One
Capital One Financial Corporation (www.capitalone.com) is a financial holding company which, along with its subsidiaries, had $348.4 billion in deposits and $478.5 billion in total assets as of December 31, 2023. Headquartered in McLean, Virginia, Capital One offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients through a variety of channels. Capital One, N.A. has branches and Cafés located primarily in New York, Louisiana, Texas, Maryland, Virginia and the District of Columbia. A Fortune 500 company, Capital One trades on the New York Stock Exchange under the symbol "COF" and is included in the S&P 100 index.
Visit the Capital One newsroom for more Capital One news.
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.