Capital One Receives Top Ranking J.D. Power Award

Capital One achieves top honors in the J.D. Power 2020 Small Business Banking Customer Satisfaction Study

Scored highest in Paycheck Protection Program process providing pandemic support to customers.

MCLEAN, Va., Nov. 18, 2020 – Capital One received top honors in the Northeast and South regions in the J.D. Power 2020 Small Business Banking Customer Satisfaction Study, a study that examines satisfaction among small business banking customers with their financial institution.

The J.D. Power study, now in its 15th year, measures small business customer satisfaction with the overall banking experience by examining seven factors: channel activities; products and fees; convenience; communication and advice; relationship with account manager; new account opening; and problem resolution. The study not only analyzes customers’ perceptions of their bank’s ability to meet their expectations, but also highlights which banks perform well in managing relationships with their customers and why. 

“We’re proud to receive continued recognition from J.D. Power, especially during an incredibly challenging year for small business owners as they face the impacts of the COVID-19 pandemic. The fact that we have ranked #1 in the Northeast region four out of the last five years emphasizes our commitment to providing exceptional products and customer service to business owners, and we are honored to also receive top honors in the South region this year," said Peter Appello, MVP, Business Banking National Sales Executive at Capital One. "We are committed to helping all of our business banking customers through this challenging time, whether that be through access to capital, enhancing our digital banking experiences or providing tailored support to customers with the advice from our business banking team.” 

Capital One offers best-in-class products and resources designed to support businesses of all sizes. For more information on business banking with Capital One, visit

About Capital One Business

Capital One® offers a broad spectrum of financial products and services to consumers, small businesses, and commercial clients. Capital One Business offers a diverse suite of financial products, tools and services designed specifically for small businesses, including credit cards with unlimited rewards and banking products and services. Capital One Business is committed to fueling the courageous entrepreneurial spirit that's at the heart of American small businesses. We are focused on listening to and learning from the millions of businesses we serve every day to make sure our products, services and experiences work as hard as they do.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power is headquartered in Troy, Mich., and has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit The J.D. Power auto shopping tool can be found at

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